Alan Sheahan

• Resolved customer problems and complaints.
• Maintained confidentiality of information regarding clients and company.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed multiple tasks and met time-sensitive deadlines.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Corresponded with clients through email, telephone, or postal mail.
• Answered central telephone system and directed calls accordingly.

− Managing the administration of pension policies, including setting up new policies, making changes to existing policies, facilitating fund switch requests and processing claims

− Working and managing daily queue to ensure process deadlines are met

− Outlining fund performance and advising customers the most suitable funds for their risk profile in relation to their retirement needs

− Verifying customer identities for guarantee GDPR protocols are being maintained

• Assisted with design and implementation of various employee benefits programs.
• Conducted wage and salary surveys to build competitive compensation plans.

• Milked cows according to strict schedules.
• Kept stock healthy with adequate food, water and open space.
• Monitored milk production quality and quantity and evaluated daily data to address inefficiencies.
• Cleaned out stables
• Droving livestock to milking sheds and between paddocks, ensuring sufficient feed available

• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

• Observed safety regulations on job sites to minimize accidents.
• Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
• Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
• Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.