Alana Baker
Cranbourne,VIC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Operator
ConnectEast Pty Ltd
Ringwood, VIC
12.2012 - 09.2023
- Customer Service via inbound and outbound phone calls
- Managing customer accounts
- Managing payments over the phone
- Managing personal information for customers and accounts
- Data entry
- Complaint and resolutions (assist)
- Report hazard or action needed on toll road
- Complete and achieve KPI’s monthly
- In person customer service
- Work as team
Call Centre Operator
Market Metrics
Frankston, VIC
11.2009 - 10.2012
- Customer service
- Collect and enter customer information
- Verbatim typing
- Outbound calling
- Collecting data via phone
- Inviting in person paid research events
- Data entry
- Coding
- Work as a team / individual
Education
High School Diploma -
John Paul College
Frankston, VIC11-2006
Pre-Apprenticeship Hairdressing -
Tafe Chisholm
Frankston, VIC11-2004
Skills
- Customer Service
- Retail Marketing
- Product Knowledge
- Account updating
- Data Entry
- Negotiation
- Sales closing
- Up sale
- Complaint Handling
References
- Jenny Bennett Team Coach - mob: 0401776664 / ConnectEast/ Eastlink
- Helen Kearns Team Leader - mob: 0401776664 / ConnectEast/ Eastlink
Timeline
Customer Service Operator
ConnectEast Pty Ltd
12.2012 - 09.2023
Call Centre Operator
Market Metrics
11.2009 - 10.2012
High School Diploma -
John Paul College
Pre-Apprenticeship Hairdressing -
Tafe Chisholm
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