Summary
Overview
Work History
Education
Skills
Timeline
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Alana Boyden

Cooran,QLD

Summary

Respectful professional with proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals. Passionate about helping people manage mental health and improve quality of life.

Overview

7
7
years of professional experience

Work History

Case Manager

Kyabra Community Association
01.2023 - Current
  • Manage a caseload of individuals and families facing complex issues, focusing on tenancy sustainment and preventing homelessness
  • Develop individualized support plans to help clients achieve personal goals, connect them with services, and assist with long-term housing stability
  • Collaborate with local communities, housing services, and other stakeholders to promote social inclusion and prevent homelessness for at-risk individuals
  • Ensure clients are well-informed of their rights under relevant housing legislation, including the Residential Tenancy Act
  • Advocate for clients both internally and externally to ensure access to needed services and support
  • Provide short-term, solution-focused interventions to address immediate client issues while supporting long-term stability and well-being.

Youth Alcohol and Drug Outreach Worker

Link Health and Community
01.2022 - 01.2023
  • Provided outreach support to young people wanting support with substance use, helping them navigate the drug treatment sector
  • Conducted client assessments, developed personalized treatment plans, and collaborated with family and carers
  • Delivered evidence-based AOD interventions and harm reduction counselling to clients and their support networks
  • Created and fostered referral networks across local agencies to ensure effective service delivery
  • Developed and co-delivered AOD education and prevention programs in partnership with community organizations
  • Provided secondary consultation, training, and support to staff and external providers on AOD issues.

High Risk Accommodation Response Coordinator

Link Health and Community
01.2021 - 01.2022
  • Prepared monthly reports for the Department of Families, Fairness, and Housing (DFFH), including risk assessments and catchment planning
  • Coordinated a team of 8 staff members to meet program outcomes and deliver services as outlined by DFFH
  • Managed the program's budget and developed policies and procedures for smooth operations
  • Led community engagement events, ensuring effective outreach and collaboration with local organizations.

High Risk Accommodation Response Engagement Officer

Link Health and Community
01.2020 - 01.2021
  • Delivered outreach support to residents in Monash LGA during COVID-19 lockdowns, primarily working with rooming house residents and those in social housing
  • Facilitated health promotion and COVID-19 related community engagement programs, including vaccination clinics
  • Coordinated access to local vaccination services and provided risk assessments of residential settings
  • Engaged with community members to ensure understanding of public health initiatives and facilitated timely interventions.

Wellbeing Support Officer

Chirnside Park Primary School
01.2019 - 01.2020
  • Implemented and analyzed the Social, Academic, and Emotional Risk Assessment (SAEBRS) for students
  • Developed and executed safety and behavioral change plans to support at-risk students
  • Conducted case management, provided referrals, and coordinated external support services
  • Led social skills groups and provided brief intervention counseling to students in need
  • Collaborated with parents, teachers, and external agencies to develop and implement tailored student support plans.

Community Engagement Officer / Workshop Facilitator

Cire Community Hub
01.2018
  • Led community engagement initiatives and fostered connections with local residents
  • Designed, developed, and facilitated workshops and programs to meet community needs
  • Performed operational duties within the community hub to ensure smooth program delivery

Education

Bachelor of Social Science - Behavioural Studies

Swinburne University

Certificate IV in Occupational Health and Safety -

Goldfields Training

Mental Health First Aid Certificate - undefined

Diploma of Community Services - undefined

Swinburne University
01.2020

Skills

  • Community engagement and stakeholder management
  • Case management and individualized support planning
  • Client assessment and intervention strategies
  • Crisis intervention and harm reduction techniques
  • Excellent written and verbal communication skills
  • Ability to work autonomously and collaboratively in teams
  • Program and project management
  • Solution-focused approach to client support

Timeline

Case Manager

Kyabra Community Association
01.2023 - Current

Youth Alcohol and Drug Outreach Worker

Link Health and Community
01.2022 - 01.2023

High Risk Accommodation Response Coordinator

Link Health and Community
01.2021 - 01.2022

High Risk Accommodation Response Engagement Officer

Link Health and Community
01.2020 - 01.2021

Wellbeing Support Officer

Chirnside Park Primary School
01.2019 - 01.2020

Community Engagement Officer / Workshop Facilitator

Cire Community Hub
01.2018

Mental Health First Aid Certificate - undefined

Diploma of Community Services - undefined

Swinburne University

Bachelor of Social Science - Behavioural Studies

Swinburne University

Certificate IV in Occupational Health and Safety -

Goldfields Training

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Alana Boyden