Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alana Goodwin-Fiedler

Gold Coast,QLD

Summary

Accomplished Disability Support Worker with a proven track record at UnitingCare Community. I am dedicated to comprehensive, compassionate, and individualised patient care, showcasing exceptional interpersonal relationships and empathy. Having experience with a range of clients, I am skilled in daily living assistance, personal care, and support of both physical and emotional health. I aim to enhance client independence and satisfaction while demonstrating adaptability and problem-solving prowess to consistently achieve positive outcomes for my clients.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Disability Support Worker

UnitingCare Community
04.2024 - 09.2024
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.

Retail Worker

Quiksilver
08.2022 - 03.2024
  • Worked closely and collaboratively with managers and coworkers as a third in charge
  • Role as third in charge: the day-to-day supervision of retail outlets, including sales, staff, stock and resources management
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.

Hospitality Worker

Gloria Jeans Coffee
02.2021 - 07.2022
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Delivered excellent customer service to support company reputation and patron satisfaction.

Volunteer

SANDBAG Community Centres and Services
12.2020 - 12.2020
  • Assisted with special events and programs for the homeless during the Christmas period.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.

Education

Diploma of Education - Education

Griffith College
Brisbane, QLD
01.2025

Senior Secondary Certificate of Education -

Sandgate District State High School
Deagon, QLD
11.2021

Skills

  • Communication skills
  • Interpersonal relationships
  • Empathy and Compassion
  • Adaptability
  • Critical thinking and problem-solving skills
  • Daily living assistance
  • Housekeeping and meal preparation
  • Personal Care
  • Independent Living Support

Certification

  • First aid and CPR certificate
  • Working with Children Card (Blue Card)
  • NDIS Worker Screening Card (Yellow Card)

Timeline

Disability Support Worker

UnitingCare Community
04.2024 - 09.2024

Retail Worker

Quiksilver
08.2022 - 03.2024

Hospitality Worker

Gloria Jeans Coffee
02.2021 - 07.2022

Volunteer

SANDBAG Community Centres and Services
12.2020 - 12.2020

Diploma of Education - Education

Griffith College

Senior Secondary Certificate of Education -

Sandgate District State High School

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Alana Goodwin-Fiedler