Alana Hyland
Jerrabomberra,NSW
Summary
Driven and adaptable professional with experience as a Business Support Specialist, Dental Assistant, and Dental Receptionist, offering a strong foundation in administration, stakeholder engagement, and client service. Skilled in coordinating executive-level support, managing schedules, organising travel, preparing official documentation, and maintaining confidentiality in compliance with government policies and Acts. Proven ability to build strong relationships with patients, colleagues, and senior stakeholders, with a consistent focus on professionalism, clear communication, and operational efficiency. A detail-oriented and proactive individual seeking to apply a diverse skill set across new professional environments—particularly in Human Resources and Business Administration—while contributing to team success and further expanding knowledge and experience.
Overview
18
18
years of professional experience
Work History
Business Support Specialist to CDRE Guy Holthouse – Director General of Engagement and Culture
Nuclear Powered Submarine Regulatory Design
Canberra, ACT
04.2024 - Current
- Effectively manage and coordinate the Executive’s calendar, including scheduling high-level meetings, managing event logistics and preparing all required administrative materials, such as briefing notes and itineraries.
- Co-ordinated domestic and international travel primarily for the Engagement and Culture division, and as required, support travel arrangements for other NPSRD personnel.
- Oversee financial and administrative processes related to travel, procurement, purchasing, and official functions – ensuring compliance with relevant policies and financial governance.
- Provided ongoing administrative and project support to NPSRD Human Resources, the Executive Director of Corporate and Enabling Support, the Governance Team and Security.
- Performed higher duties in the capacity of Acting Executive Assistant to the Director General NPSRD during periods of leave for the primary Executive Assistant.
- Delivered all responsibilities in alignment with relevant Commonwealth legislation, department guidelines, and policy frameworks.
Dental Assistant
South Australian Dental Hospital
Modbury, SA
04.2022 - 04.2024
- Assisted dentist in providing dental treatment to patients, including utilising dental equipment to support dentist, updating patient records, and taking patient medical histories.
- Conducted routine maintenance of equipment used in dentistry operations.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Performed administrative duties such as scheduling appointments, updating patient records and treatment plans.
- Processing and handling of patient payments and billing inquiries.
- Conducted all duties in accordance with appropriate guidelines, policies, and Acts.
Orthodontic Dental Assistant
South Australian Dental Hospital
Adelaide, SA
03.2010 - 04.2022
- Assisted orthodontist in providing orthodontic treatment to patients, including bonding brackets, placing archwires and maintenance of treatment. Assistance also included utilising orthodontic equipment to support orthodontist, updating patient records and taking patient medical histories.
- Conducted routine maintenance of equipment used in orthodontic operations.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Performed administrative duties such as scheduling appointments, updating patient records and treatment plans.
- Processing and handling of patient payments and billing inquiries.
- Conducted all duties in accordance with appropriate guidelines, policies, and Acts.
Orthodontic Dental Assistant
Vanco Orthodontics
Golden Grove, SA
01.2008 - 03.2010
- Assisted orthodontist in providing orthodontic treatment to patients, including bonding brackets, placing archwires and maintenance of treatment. Assistance also included utilising orthodontic equipment to support orthodontist, updating patient records and taking patient medical histories.
- Conducted routine maintenance of equipment used in orthodontic operations.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Performed administrative duties such as scheduling appointments, updating patient records and treatment plans.
- Processing and handling of patient payments and billing inquiries.
- Conducted all duties in accordance with appropriate guidelines, policies, and Acts.
Education
Certificate III - Dental Assisting
TAFE SA
Adelaide, SA12.2008
Certificate III - Early Childhood Education And Care
NSW TAFE
Merimbula, NSW12.2004
High School Certificate -
Sapphire Coast Anglican College
Bega, NSW12.2003
Skills
- Team Collaboration and stakeholder engagement
- Strong Writing and Verbal Skills
- Problem Solving and Adaptability
- High Level Administrative Support
- Travel and Logistics Coordination
- Records Management & Compliance
- Financial Management
- Excellent Customer Service and Client Care
- Multitasking in Fast-Paced Environments
- Confidentiality and Discretion
- Strong Organisational and Time Management Abilities
References
- CDRE Guy Holthouse, Director General Engagement and Culture, Nuclear Powered Submarine Regulatory Design, BP12 Level 3, Brindabella Park, Canberra, 2610, 02 5128 7982, 0477 322 147, guy.holthouse@defence.gov.au
- Mrs. Melissa Wells, Executive Assistant to Head of Nuclear Power Submarine Regulatory Design, Nuclear Powered Submarine Regulatory Design, BP12 Level 3, Brindabella Park, Canberra, 2610, 02 6155 9677, 0408 153 504, melissa.wells2@defence.gov.au
Timeline
Business Support Specialist to CDRE Guy Holthouse – Director General of Engagement and Culture
Nuclear Powered Submarine Regulatory Design
04.2024 - Current
Dental Assistant
South Australian Dental Hospital
04.2022 - 04.2024
Orthodontic Dental Assistant
South Australian Dental Hospital
03.2010 - 04.2022
Orthodontic Dental Assistant
Vanco Orthodontics
01.2008 - 03.2010
Certificate III - Dental Assisting
TAFE SA
Certificate III - Early Childhood Education And Care
NSW TAFE
High School Certificate -
Sapphire Coast Anglican College
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