Summary
Overview
Work History
Education
Skills
References
Timeline
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Alana Hyland

Jerrabomberra,NSW

Summary

Driven and adaptable professional with experience as a Business Support Specialist, Dental Assistant, and Dental Receptionist, offering a strong foundation in administration, stakeholder engagement, and client service. Skilled in coordinating executive-level support, managing schedules, organising travel, preparing official documentation, and maintaining confidentiality in compliance with government policies and Acts. Proven ability to build strong relationships with patients, colleagues, and senior stakeholders, with a consistent focus on professionalism, clear communication, and operational efficiency. A detail-oriented and proactive individual seeking to apply a diverse skill set across new professional environments—particularly in Human Resources and Business Administration—while contributing to team success and further expanding knowledge and experience.

Overview

18
18
years of professional experience

Work History

Business Support Specialist to CDRE Guy Holthouse – Director General of Engagement and Culture

Nuclear Powered Submarine Regulatory Design
Canberra, ACT
04.2024 - Current
  • Effectively manage and coordinate the Executive’s calendar, including scheduling high-level meetings, managing event logistics and preparing all required administrative materials, such as briefing notes and itineraries.
  • Co-ordinated domestic and international travel primarily for the Engagement and Culture division, and as required, support travel arrangements for other NPSRD personnel.
  • Oversee financial and administrative processes related to travel, procurement, purchasing, and official functions – ensuring compliance with relevant policies and financial governance.
  • Provided ongoing administrative and project support to NPSRD Human Resources, the Executive Director of Corporate and Enabling Support, the Governance Team and Security.
  • Performed higher duties in the capacity of Acting Executive Assistant to the Director General NPSRD during periods of leave for the primary Executive Assistant.
  • Delivered all responsibilities in alignment with relevant Commonwealth legislation, department guidelines, and policy frameworks.

Dental Assistant

South Australian Dental Hospital
Modbury, SA
04.2022 - 04.2024
  • Assisted dentist in providing dental treatment to patients, including utilising dental equipment to support dentist, updating patient records, and taking patient medical histories.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Performed administrative duties such as scheduling appointments, updating patient records and treatment plans.
  • Processing and handling of patient payments and billing inquiries.
  • Conducted all duties in accordance with appropriate guidelines, policies, and Acts.

Orthodontic Dental Assistant

South Australian Dental Hospital
Adelaide, SA
03.2010 - 04.2022
  • Assisted orthodontist in providing orthodontic treatment to patients, including bonding brackets, placing archwires and maintenance of treatment. Assistance also included utilising orthodontic equipment to support orthodontist, updating patient records and taking patient medical histories.
  • Conducted routine maintenance of equipment used in orthodontic operations.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Performed administrative duties such as scheduling appointments, updating patient records and treatment plans.
  • Processing and handling of patient payments and billing inquiries.
  • Conducted all duties in accordance with appropriate guidelines, policies, and Acts.

Orthodontic Dental Assistant

Vanco Orthodontics
Golden Grove, SA
01.2008 - 03.2010
  • Assisted orthodontist in providing orthodontic treatment to patients, including bonding brackets, placing archwires and maintenance of treatment. Assistance also included utilising orthodontic equipment to support orthodontist, updating patient records and taking patient medical histories.
  • Conducted routine maintenance of equipment used in orthodontic operations.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Performed administrative duties such as scheduling appointments, updating patient records and treatment plans.
  • Processing and handling of patient payments and billing inquiries.
  • Conducted all duties in accordance with appropriate guidelines, policies, and Acts.

Education

Certificate III - Dental Assisting

TAFE SA
Adelaide, SA
12.2008

Certificate III - Early Childhood Education And Care

NSW TAFE
Merimbula, NSW
12.2004

High School Certificate -

Sapphire Coast Anglican College
Bega, NSW
12.2003

Skills

  • Team Collaboration and stakeholder engagement
  • Strong Writing and Verbal Skills
  • Problem Solving and Adaptability
  • High Level Administrative Support
  • Travel and Logistics Coordination
  • Records Management & Compliance
  • Financial Management
  • Excellent Customer Service and Client Care
  • Multitasking in Fast-Paced Environments
  • Confidentiality and Discretion
  • Strong Organisational and Time Management Abilities

References

  • CDRE Guy Holthouse, Director General Engagement and Culture, Nuclear Powered Submarine Regulatory Design, BP12 Level 3, Brindabella Park, Canberra, 2610, 02 5128 7982, 0477 322 147, guy.holthouse@defence.gov.au
  • Mrs. Melissa Wells, Executive Assistant to Head of Nuclear Power Submarine Regulatory Design, Nuclear Powered Submarine Regulatory Design, BP12 Level 3, Brindabella Park, Canberra, 2610, 02 6155 9677, 0408 153 504, melissa.wells2@defence.gov.au

Timeline

Business Support Specialist to CDRE Guy Holthouse – Director General of Engagement and Culture

Nuclear Powered Submarine Regulatory Design
04.2024 - Current

Dental Assistant

South Australian Dental Hospital
04.2022 - 04.2024

Orthodontic Dental Assistant

South Australian Dental Hospital
03.2010 - 04.2022

Orthodontic Dental Assistant

Vanco Orthodontics
01.2008 - 03.2010

Certificate III - Dental Assisting

TAFE SA

Certificate III - Early Childhood Education And Care

NSW TAFE

High School Certificate -

Sapphire Coast Anglican College
Alana Hyland