ALANA MCCOY

REFORMER PILATES STUDIO

• Promoted new services offered by the studio through word-of-mouth advertising or social media posts.
• Adhered to safety protocols when instructing classes or working with clients one-on-one.
• Wiped down exercise mats, weights and equipment prior to and after use.
• Demonstrated proper form and technique while providing verbal cues and physical adjustments to ensure safety during exercise sessions.
• Ensured that all equipment was properly maintained and cleaned between classes.
• Encouraged clients to set realistic goals while helping them stay motivated throughout their journey.
• Observed participants during classes, watching for issues and incorrect techniques.
• Invited individuals of all ages and fitness levels to participate in classes.
• Recommended modifications of exercises to help participants avoid injuries.
• Enforced safety rules and procedures to minimize injuries.
• Built and established lasting relationships using encouragement and personal support.
• Promoted classes and facility amenities on social media.
• Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
• Created a welcoming atmosphere in order to make clients feel comfortable in class environment.

• Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
• Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
• Processed payments using cash register, credit card machine and POS system.
• Prepared merchandise for purchase or rental.
• Explained information about quality, value and style of products to influence customer buying decisions.
• Kept up-to-date knowledge of all products available in the store.
• Managed customer complaints in a professional manner while seeking solutions for resolution.
• Maintained knowledge of sales and promotions, return policies and security practices.

• Modelling for high end fashion brands such as Zimmerman, Scanlan Theodore, Hermes, Tiffany and Co etc.
• Lived internationally for modelling in Milan and Paris from the age of 19.
• Worked closely with art directors to ensure that the vision of the brand was accurately portrayed through modeling.
• Gathered photographs, print advertisements, and digital media to build portfolio of work.
• Upheld high standards of professionalism in high-stress environments.
• Maintained a positive attitude while working long hours under challenging conditions at times.
• Promoted products and services in television commercials, on film or in videos.

MAT PILATES (Same skills mention in PWA)