Alana Sampson
Howard Springs
Summary
Dynamic manager with a proven track record at North Australian Aboriginal Justice Agency, excelling in client support and collaborative team management. Achieved program goals through strategic planning and effective budget management, while fostering a high-performing team environment. Skilled in conflict resolution and leveraging data analytics to drive program improvements.
Overview
23
23
years of professional experience
Work History
Manager, Administration & Data
North Australian Aboriginal Justice Agency
07.2010 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees, participants and visitors.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Undertook performance management processes when required.
- Mentoring team members.
- Managed costs to ensure programs operating within budget.
- Developed and maintained relationships with suppliers.
- Contributed to strategic planning for the programs and organization
- Developing and executing strategic plans and performance metrics.
- Managed budgets effectively across five programs.
- Coordinated with IT services to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Evaluated employee performance and conveyed constructive feedback to improve skills whilst encouraging professional development.
- Leveraged data and analytics to make informed decisions and drive program improvements.
Practice Manager
North Australian Aboriginal Justice Agency
09.2002 - 07.2010
- Addressed client concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Processed MACA and CVA claims
- Managed daily practice operations.
- Maintained all office supplies.
- Provided supervision and management to a team of support personnel fostering a collaborative work environment.
- Implemented and enforced organizational policies and procedures.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to a legal practice and professional liability.
- Collaborated with Managing Solicitor to maintain daily operations.
Skills
- Client focused
- Collaborative team leadership
- Workforce development
- Complex Problem-solving
- Project coordination
- Operations management
- Strategic Planning
Timeline
Manager, Administration & Data
North Australian Aboriginal Justice Agency
07.2010 - Current
Practice Manager
North Australian Aboriginal Justice Agency
09.2002 - 07.2010
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