ALANA WILEMAN
Kadina
Summary
Achieved high levels of customer satisfaction through proactive service delivery in fast-paced environments. Developed strong interpersonal skills that contributed to team success. Targeted positions that allow for skill application and exploration of new professional avenues.
Overview
8
8
years of professional experience
Work History
Disability Support Worker/Team Leader
Community Accommodation and Respite Agency Inc.
11.2021 - Current
- Working in a self-directed team environment
- Completing domestic tasks
- Supporting clients with living and lifestyle needs
- Data entry
- Working 48 hour shifts including sleepover
- Administration of medication
- Arranging and attending medical appointments
- Transporting clients
- Working with diverse clients
- Representing workplace in the community
- Leafing a small team
- Training & orientating new team members
Various Roles
Drakes Supermarket
04.2018 - 08.2021
- Cash handling
- Checking ID
- Sales of alcohol & tobacco products
- Worked varied shifts including weekends and nights
- Date checking stock
- Stock rotation
- Shift supervision of front-end including management of staff
- Conflict management
Receptionist/Administration
Yorke Peninsula Council
10.2020 - 07.2021
- Formally managing complaints
- Cash handling
- Data entry
- Delivering courteous telephone calls
- Providing general reception services
- Adapting to flexible rosters
- Utilising multiple technologies/software
Education
Year 11 -
Kadina Memorial School
2019
Skills
- Technology/software
- Excellent customer service skills
- Has visions and goals
- Excellent attention to detail
- Good organisation and time management
- Capacity to greet people in a warm and professional manner and attend to their needs
- Has enthusiasm for ongoing learning and personal growth and is open to new ideas and techniques
- Confidently follows policies and procedures
- Great literacy and numeracy skills
- Willingness to gain accreditations
- High standard of personal presentation
- Excellent leadership and supervisory
- Works well in team and individually
- Resolves complaints in a mature and tactful way
- Accepts and utilises feedback
- Shows initiative and uses initiative in identifying problems and solving them
- Adhering to WH&S standards
- Great interpersonal communication
- Excellent socialising ability
Timeline
Disability Support Worker/Team Leader
Community Accommodation and Respite Agency Inc.
11.2021 - Current
Receptionist/Administration
Yorke Peninsula Council
10.2020 - 07.2021
Various Roles
Drakes Supermarket
04.2018 - 08.2021
Year 11 -
Kadina Memorial School