Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
INTERESTS
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AMMON TALOSAGA IOSUA-FIU

Mickleham

Summary

Experienced and dedicated professional with over 10 years of diverse industry experience, including disability support, residential care, corrections, manufacturing, and customer service. Proven ability to lead teams, communicate effectively, and manage complex situations under pressure. Equipped with strong interpersonal skills, fluency in English, Samoan, and Tagalog, and a commitment to delivering safe, high-quality support services. Recognised for reliability, adaptability, and a collaborative approach in both team and leadership roles.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Disability Support Worker / Team Leader

Life With Choice Care
10.2022 - Current

Company Overview: Registered NDIS Provider supporting individuals with disabilities in both residential and community settings.

  • Deliver day-to-day support for participants in SIL and 1:1 settings.
  • Administer medication, manage documentation and case notes.
  • Assist with daily living, personal care, transport and community participation.
  • Follow individualised PBSPs and health management plans.
  • Team Leader for up to 20 staff across multiple SIL homes.
  • Conduct staff mentoring, team meetings, audits, and care plan reviews.
  • Maintain safety standards and compliance with NDIS requirements.
  • Promoted to Team Leader within 6 months.
  • Recognised for leadership in staff development and participant outcomes.

Detainee Service Officer (DSO)

Serco (MITA – Melbourne Immigration Transit Accommodation)
10.2018 - 10.2022

Company Overview: Government-contracted facility providing security and care for individuals in immigration detention.

  • Residential DSO: Escort detainees to programs/meals, conduct headcounts, maintain logs.
  • Transport & Escort DSO: Escort detainees to courts, medical appointments and deportation flights.
  • Security Line DSO: Screen staff/visitors, manage contraband, secure perimeter checks, support professional visits.
  • Commended for professionalism and situational awareness.
  • Improved entry/exit security protocols with frontline management.

Youth & Residential Care Worker (DJR Parkville)

Bridging Worx
04.2017 - 10.2018

Company Overview: Provided care and supervision to youth in residential settings and juvenile justice facilities.

  • Supported young people with trauma-informed care and behaviour plans.
  • Maintained safety and order through regular checks and clear communication.
  • Assisted with court appearances, appointments, and medication administration.
  • Built strong rapport with challenging clients and earned trust of management.
  • Trained in de-escalation, self-defence, and incident reporting.

Machine Operator

Edlyn Foods
11.2013 - 11.2017

Company Overview: Manufacturer of dry and liquid food products for national and international distribution.

  • Operated and maintained food packaging machinery.
  • Performed sanitation, quality checks, and machine troubleshooting.
  • Met daily production targets and GMP standards.

Assistant Coordinator / Coordinator

Camp Australia
04.2012 - 11.2013

Company Overview: Before and after-school care programs for primary-aged children.

  • Planned and facilitated engaging activities and meal preparation.
  • Managed sign-ins, allergy plans, and emergency response protocols.
  • Supervised staff and coordinated with parents and school staff.

Machine Operator

Dairy Pac Australia
01.2009 - 12.2010

Company Overview: Manufacturer and exporter of dairy and milk powder products.

  • Operated packing and sealing machines.
  • Handled loading/unloading and warehouse tasks.
  • Adhered to safety and hygiene protocols.

Education

Diploma - Graphic Design

CATC College

Certificate IV - Youth Justice & Residential Training

ITHEA CORPORATION
Melbourne, VIC
01-2018

Cert II - Security Operations

ASSET TRAINING AUSTRALIA
Melbourne, VIC
10-2018

Cert III - Heavy Commercial Vehicle Mechanical Technology

TRAINING PARTNERS AUSTRALIA
Melbourne, VIC
01.2017

VCE -

Gladstone Park Secondary College
Gladstone Park, VIC 3043
12-2008

Certificate IV - Disability Studies

IIET College
Melbourne, VIC
01-2024

Work Safely in Construction - White Card

EXPRESS ONLINE TRAINING
Melbourne, VIC
08-2016

Skills

  • Disability Support & NDIS Framework
  • Team Leadership & Staff Supervision
  • Client & Stakeholder Engagement
  • Conflict Resolution & Incident Management
  • Behaviour Management & Positive Support
  • Security Operations & Correctional Services
  • OH&S, Manual Handling & Risk Assessments
  • Fluent: English, Samoan & Tagalog
  • Adobe Creative Suite (Photoshop, Illustrator, InDesign)
  • Microsoft Office Suite (Word, Excel, PowerPoint)

Certification

  • First Aid & CPR (Updated 2023)
  • Manual Handling, Epilepsy & Diabetes Training
  • NDIS Worker Orientation & Screening Check
  • Brevity App – Case Management Software
  • Valid Driver’s License & Police Check

Languages

English
Native or Bilingual
Tagalog
Full Professional
Samoan
Native or Bilingual

Timeline

Disability Support Worker / Team Leader

Life With Choice Care
10.2022 - Current

Detainee Service Officer (DSO)

Serco (MITA – Melbourne Immigration Transit Accommodation)
10.2018 - 10.2022

Youth & Residential Care Worker (DJR Parkville)

Bridging Worx
04.2017 - 10.2018

Machine Operator

Edlyn Foods
11.2013 - 11.2017

Assistant Coordinator / Coordinator

Camp Australia
04.2012 - 11.2013

Machine Operator

Dairy Pac Australia
01.2009 - 12.2010

Diploma - Graphic Design

CATC College

Certificate IV - Youth Justice & Residential Training

ITHEA CORPORATION

Cert II - Security Operations

ASSET TRAINING AUSTRALIA

Cert III - Heavy Commercial Vehicle Mechanical Technology

TRAINING PARTNERS AUSTRALIA

VCE -

Gladstone Park Secondary College

Certificate IV - Disability Studies

IIET College

Work Safely in Construction - White Card

EXPRESS ONLINE TRAINING

INTERESTS

Rugby, Basketball, Volleyball, Swimming, 

Music, drawing/design, movies and reading

AMMON TALOSAGA IOSUA-FIU