ALANA WILLIAMS

Over 2 Years of Experience | Worked on 5 Different Vessels

• Gained diverse experience across 5 different yachts, each offering unique challenges and growth opportunities.
• Led a service team of 4, demonstrating strong leadership, communication, and organizational skills.
• Completed professional cocktail, cigar, and hookah courses, enhancing luxury hospitality expertise.
• Excellent attention to detail in maintaining high standards of service and guest experience.
• Strong housekeeping skills, ensuring cleanliness and organization are consistently maintained.

• Trained and mentored two new team members, teaching them essential skills in service, customer interaction, and the operation of an industrial coffee machine
• Delivered high standards of service while maintaining a positive and productive team environment
• Ensured a high level of customer satisfaction by efficiently managing orders and addressing customer needs
• Worked in a high-pressure, fast-paced environment, delivering exceptional service during peak hours, particularly in the busy summer months
• Demonstrated strong problem-solving skills

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Cleaned domestic, commercial end of tenancy house cleans, air B&B,s and doctors surgeries
• using creative cleaning techniques for tough stains
• Having people work for me at a young age and setting up a very successful business during lockdown.

• family business I started working in from young age where as time went on, I began to have more responsibilities.
• Working with customers needs and gaining a relationship to help get their desired dress.
• management of online store
• dealing with large sums of money, locking up and opening of shop alone.
• There was also a tea room in there that I would run when not doing the boutique side.