Alandre Sparks
Caboolture,QLD
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas.
Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Cleaner
White Lime
Brisbane, QLD
11.2021 - 07.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Retail Associate
Cotton On
Brisbane
06.2020 - 08.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted a minimum of 50 customers per day by responding to inquiries and locating products.
Barista
Rustic Babida
Caboolture, QLD
05.2020 - 05.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Specialist
Mighway- Tourism Holdings Ltd.
Auckland, Nz
05.2014 - 05.2017
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained and managed customer files and databases.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Personal Assistant to the Chief Executive Officer
9 Spokes
Auckland, Nz
09.2016 - 04.2017
- Provide updates to Executives on changing business needs.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Attended meetings, took notes and tracked action items.
- Coordinated events and functions with attention to detail ensuring successful execution.
Customer Service Representative
Farmers Department Store
Auckland, Nz
05.2013 - 05.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Whangaparaoa College
Auckland, NzSkills
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
- Account management
- Itineraries
- Microsoft office
- Process improvement
- Executive travel
- Analyse and interpret business data, identify performance measures, and strategic outcomes and utilise innovative solutions
- Problem-solving abilities
- Critical Thinking
- Complaint Handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Paperwork Processing
- Administrative Support
Languages
Afrikaans
Native or Bilingual
Timeline
Cleaner
White Lime
11.2021 - 07.2023
Retail Associate
Cotton On
06.2020 - 08.2021
Barista
Rustic Babida
05.2020 - 05.2021
Personal Assistant to the Chief Executive Officer
9 Spokes
09.2016 - 04.2017
Customer Service Specialist
Mighway- Tourism Holdings Ltd.
05.2014 - 05.2017
Customer Service Representative
Farmers Department Store
05.2013 - 05.2015
Whangaparaoa College