Alanna Place
North Kellyville
Summary
Accomplished Sales Manager /Business Manager with 4+ years of hospitality management/ leadership experience. Collaborative with co workers to promote engaged, empowering work culture. Strengths in building and maintaining client relationships along side a diverse range of employees in dynamic, fast-paced settings. Well-known for creating positive workplace culture and high-performing teams. Demonstrated management expertise, including competitive knowledge in sales driving, pricing and business advertising.
Communicative 2IC Manager offering 1.5 years of comprehensive experience providing administrative and operational support to business owners. Detail-oriented and versatile in motivating staff to meet personal and company goals. Strong and mature decision-making abilities with outstanding time management skills.
Overview
10
10
years of professional experience
Work History
NSW/ ACT Account Executive
Inghams Enterprises
05.2023 - Current
- Maintaining client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities with preexisting and new clients while and creating customised solutions for clients pr-existing.
- Negotiated business deals and pricing successfully, securing favourable terms for both the company and clients.
- Delivered presentations to potential clients, showcasing the value of products or services offered. Including JCBS (Joint Customer Business plans)
- Conducted regular check-ins with existing clients to assess their needs and identify new market opportunities.
- Implemented data-driven decision making to monitor KPIs, adjust demand forecasts, and achieved ambitious targets.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Collaborated with internal teams to develop account strategy.
- Attended networking events to build relationships and identify sales opportunities.
- Negotiated favourable terms with key clients, securing unbudgeted GM return without compromising business objectives.
- Minimised complexity and contributed to streamlining business processes.
- Acted in the role of RBM (Regional business Manager) in the absences of my boss.
- Have taken on the additional role of National Wholesale Turkey Rep to aid in the streamlining the continuous improvement of the turkey seasonal and all year round results / delivery.
- Sits on the Continuous Improvement committee to aid in the enhanced operational efficiency of the business by identifying and implementing process improvement strategies.
Sales Account Manager
Foodlink Australia
07.2022 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached junior account managers in successful selling methods.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Produced contracts, reports, letters, and proposals for clients.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Resolved customer issues quickly and managed over 700 accounts to increase sales and meet quotas.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- In addition to the above duties I worked in logistics management and delegated to over 80 drivers/ transport team members for 2 months in Dec and Jan.
Sales Manager/ 2IC Business Manager
Blue Sea Food Services
02.2021 - 07.2022
- Personally managed 800+ clients (end user) in the Sydney and Central Coast region.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling opportunities.
- Recommended suitable products to customers to encourage repeat purchases and foster customer loyalty.
- Coached and counseled sales personnel, assisting with selling efforts and keeping product knowledge informed.
- Recruited and hired talent to add value and expertise to the overall areas of the business. (Admin, Warehouse, Accounts, Drivers etc)
- Reviewed customer service agreements for terms and conditions, pricing and accuracy.
- Negotiated and set pricing individually for all 800+ cliental of the company.
- Met with existing customers and presented business prospects and recommend optimal solutions to supply chain shortages and difficulties.
- Managed ALL purchase orders and warehouse receivable documentation.
- Amended and kept on top of inflation and raising price increases on goods to keep business profitable.
- Surpassed sales objectives by cultivating productive client partnerships and relationships.
- Executed direct sales from manufacturers to end user customers to improve profitability within the business.
- Tailored sales approaches and techniques to specific client needs to increase sales effectiveness.
- Brought Customer Satisfaction levels from unsatisfactory to levels acceptable.
- Served as liaison for company, clients and referred cliental regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Increased sales by offering advice on purchases and promoting additional products.
- Expanded customer base and boosted profit within product line.
- Achieved monthly sales goals by promoting products and enlisting new clients.
Venue General Manager
Stanton Foods
01.2020 - 02.2021
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assessed financial statements and KPI reports to evaluate performance. Continued to develop targeted improvements and implement changes.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
Business Manager
5 Boroughs
06.2019 - 01.2020
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Oversaw FOH & BOH operations with team of 30 personnel.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Hired and welcomed new team members, establishing and updating training programs and initiatives.
- Designed modern employee recognition programs which boosted productivity and improved morale.
- Monitored social media and online sources for industry trends.
- Worked along side business owner to resolve any problems, improve operations and provide exceptional customer service.
Assistant Manager
Percys Bar And Kitchen
08.2017 - 03.2019
- Used Resdiary to record guests' check-ins and check-outs.
- Collaborated with various team members to meet guests' requests.
- Collaborated with maintenance, cleaning and security services to resolve requests and issues efficiently.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Scheduled work hours for 15 employees to achieve adequate manpower coverage.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Prepared for and executed new menu implementations.
- Led and directed team members on effective methods, operations and procedures.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Bartender
Penrith Panthers
01.2017 - 08.2017
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Casual Team Member
Kmart
11.2016 - 08.2017
Casual Team Member
McDonalds
06.2014 - 06.2017
Education
High School Certificate -
St Marks Catholic College
Sydney NSW 2016
Certificate III in Design Fundamentals -
White House Institute Of Design
Sydney NSW 2015
Skills
- Account Management
- Business Development
- Customer Relations
- Shipping and Receiving Oversight
- Staff Training and Development
- Price Schedules
- Customer Complaint Resolution
- Staff Management
- Duty delegation
- Guest experiences
- Brand Management
- Policy and procedure adherence
- Team building
- Process improvement
- Problem resolution
- Team Supervision/ management
- Operational improvement
- Performance improvement
- Network development
- Systems and software programs
- Policies and procedures
- Strategic planning
- Business administration
- Project Management
Accomplishments
Dux of Royal Australian Air Force Cadets
I take great pride in my previous involvement with the Royal Australian Air Force Cadets. In 2014 I was awarded Dux Recruit, and I received an award from the Royal Australian Air Force dignitaries during an end of year parade. Being involved in this program has taught me discipline, confidence, people skills and developed my passion for the Australian defence system.
References/Referees
Georgia Munro - Character Reference
0403 122 281
Jaymee Hugh's - Fellow General Manager of 5 Boroughs, Everton Park
0422 750 697
bennetts.jaymee@gmail.com
Rohan Cook - Business Owner of Percys Bar and Kitchen, Orange
0475 516 933
rohan@reddogventures.com.au
Further Professional References available upon request.
Timeline
NSW/ ACT Account Executive
Inghams Enterprises
05.2023 - Current
Sales Account Manager
Foodlink Australia
07.2022 - Current
Sales Manager/ 2IC Business Manager
Blue Sea Food Services
02.2021 - 07.2022
Venue General Manager
Stanton Foods
01.2020 - 02.2021
Business Manager
5 Boroughs
06.2019 - 01.2020
Assistant Manager
Percys Bar And Kitchen
08.2017 - 03.2019
Bartender
Penrith Panthers
01.2017 - 08.2017
Casual Team Member
Kmart
11.2016 - 08.2017
Casual Team Member
McDonalds
06.2014 - 06.2017
High School Certificate -
St Marks Catholic College
Certificate III in Design Fundamentals -
White House Institute Of Design
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