Alastair Smith
Gisborne,VIC
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Delivery Driver
Silverwings Transport
2024 - Current
- Operated delivery vehicle efficiently, ensuring timely and safe transport of goods.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Managed route planning to optimize delivery schedules and reduce fuel consumption.
- Collaborated with logistics teams to resolve delivery issues and enhance customer satisfaction.
- Trained new drivers on company policies, safety protocols, and efficient driving techniques.
Tote Operator
Tabcorp
2021 - Current
- Exhibited self-motivation and strong personal responsibility across diverse environments.
- Adapted swiftly to new situations, showcasing quick learning abilities.
- Communicated effectively, both verbally and in writing, to enhance team collaboration.
- Collaborated efficiently with teams, offering support and guidance as needed.
- Maintained respect, friendliness, and a proactive approach in various scenarios.
Console Operator
CALSTORES
07.2017 - Current
- Customer service including fishing registration for customers
- Handling of complaints in a professional matter
- Assisting with stock
- Organising and disposing of stock
- Cash handling experience including the ability to count back change, counting the till, eftpos use and conducting safe money handling practices
- Orientation of new staff members
- Completing required checks on gas bottles/cylinders, petrol tanks and food devise’s
- Checking and documenting the volume of petrol each shift
- Ability to complete required paperwork
- Reasonable for smooth running of business at an individual level
- Completing cleaning duties on every shift
- Understanding of computer programs, security setting and safety procedures
- Implementing safe lifting techniques and manual handling skills
- Updated knowledge of OH&S procedures
- Understanding and following correct personal protective equipment including the use of Hi-vis vests when attending to customers in driveway
Console Operator
CALSTORES
07.2017 - Current
- Customer service including fishing registration for customers
- Handling of complaints in a professional matter
- Assisting with stock
- Organising and disposing of stock
- Cash handling experience including the ability to count back change, counting the till, eftpos use and conducting safe money handling practices
- Orientation of new staff members
- Completing required checks on gas bottles/cylinders, petrol tanks and food devise’s
- Checking and documenting the volume of petrol each shift
- Ability to complete required paperwork
- Reasonable for smooth running of business at an individual level
- Completing cleaning duties on every shift
- Understanding of computer programs, security setting and safety procedures
- Implementing safe lifting techniques and manual handling skills
- Updated knowledge of OH&S procedures
- Understanding and following correct personal protective equipment including the use of Hi-vis vests when attending to customers in driveway
Console Operator
Fishers Fuel
01.2015 - 12.2017
- Customer service including fishing registration for customers
- Handling of complaints in a professional matter
- Assisting with stock
- Organising and disposing of stock
- Cash handling experience including the ability to count back change, counting the till, eftpos use and conducting safe money handling practices
- Orientation of new staff members
- Completing required checks on gas bottles/cylinders, petrol tanks and food devise’s
- Checking and documenting the volume of petrol each shift
- Ability to complete required paperwork
- Reasonable for smooth running of business at an individual level
- Completing cleaning duties on every shift
- Understanding of computer programs, security setting and safety procedures
- Implementing safe lifting techniques and manual handling skills
- Updated knowledge of OH&S procedures
- Understanding and following correct personal protective equipment including the use of Hi-vis vests when attending to customers in driveway
Console Operator
Fishers Fuel
01.2015 - 12.2017
- Customer service including fishing registration for customers
- Handling of complaints in a professional matter
- Assisting with stock
- Organising and disposing of stock
- Cash handling experience including the ability to count back change, counting the till, eftpos use and conducting safe money handling practices
- Orientation of new staff members
- Completing required checks on gas bottles/cylinders, petrol tanks and food devise’s
- Checking and documenting the volume of petrol each shift
- Ability to complete required paperwork
- Reasonable for smooth running of business at an individual level
- Completing cleaning duties on every shift
- Understanding of computer programs, security setting and safety procedures
- Implementing safe lifting techniques and manual handling skills
- Updated knowledge of OH&S procedures
- Understanding and following correct personal protective equipment including the use of Hi-vis vests when attending to customers in driveway
Console Operator
VANTAGE FUELS
01.2017 - 06.2017
- Customer service including fishing registration for customers
- Handling of complaints in a professional matter
- Assisting with stock
- Organising and disposing of stock
- Cash handling experience including the ability to count back change, counting the till, eftpos use and conducting safe money handling practices
- Orientation of new staff members
- Completing required checks on gas bottles/cylinders, petrol tanks and food devise’s
- Checking and documenting the volume of petrol each shift
- Ability to complete required paperwork
- Reasonable for smooth running of business at an individual level
- Completing cleaning duties on every shift
- Understanding of computer programs, security setting and safety procedures
- Implementing safe lifting techniques and manual handling skills
- Updated knowledge of OH&S procedures
- Understanding and following correct personal protective equipment including the use of Hi-vis vests when attending to customers in driveway
- Cooking fried food and making egg and bacon muffins
- Heating up of pies, pasties and sausage rolls
Console Operator
VANTAGE FUELS
01.2017 - 06.2017
- Customer service including fishing registration for customers
- Handling of complaints in a professional matter
- Assisting with stock
- Organising and disposing of stock
- Cash handling experience including the ability to count back change, counting the till, eftpos use and conducting safe money handling practices
- Orientation of new staff members
- Completing required checks on gas bottles/cylinders, petrol tanks and food devise’s
- Checking and documenting the volume of petrol each shift
- Ability to complete required paperwork
- Reasonable for smooth running of business at an individual level
- Completing cleaning duties on every shift
- Understanding of computer programs, security setting and safety procedures
- Implementing safe lifting techniques and manual handling skills
- Updated knowledge of OH&S procedures
- Understanding and following correct personal protective equipment including the use of Hi-vis vests when attending to customers in driveway
- Cooking fried food and making egg and bacon muffins
- Heating up of pies, pasties and sausage rolls
Service Officer
V/Line
01.2004 - 12.2014
- Customer service, including customer enquiries both verbal and phone based
- Handling of complaints in a professional matter
- Maintaining a clean, safe and secure station for customers and staff by using up to date OH&S procedures, following correct personal protective equipment including the use of Hi-Vis vest when attending to the track
- Providing up to date knowledge of the V/Line operations, routes and ticketing prices
- Competently able to use the V/Net system and V/Net reservation system
- Cash handling experience including the ability to count back change, counting the till, eftpos use and conducting safe money handling practices
- Working in a team and individual environment
- Implementing safe lifting techniques and manual handling skills
- Ability to safely and correctly use and control traffic signals within the station and in a smooth and organised manner
Service Officer
V/Line
01.2004 - 12.2014
- Customer service, including customer enquiries both verbal and phone based
- Handling of complaints in a professional matter
- Maintaining a clean, safe and secure station for customers and staff by using up to date OH&S procedures, following correct personal protective equipment including the use of Hi-Vis vest when attending to the track
- Providing up to date knowledge of the V/Line operations, routes and ticketing prices
- Competently able to use the V/Net system and V/Net reservation system
- Cash handling experience including the ability to count back change, counting the till, eftpos use and conducting safe money handling practices
- Working in a team and individual environment
- Implementing safe lifting techniques and manual handling skills
- Ability to safely and correctly use and control traffic signals within the station and in a smooth and organised manner
Security Officer / Reception
RSL Geelong
01.1999 - 12.2001
- Providing information regarding the RSL to members and visiting guests
- Handling of complaints in a professional matter
- Cash Handling experience including the ability to count back change, counting the till, eftpos use and conducting safe money handling practices
- Working in a team and individual environment
- Customer service including enquiries both verbal and phone based
- Ensuring and enforcing dress codes, gaming and liquor laws
- Maintaining a clean, safe area for customers and staff by using up to date OH&S procedures following correct personal protective equipment
Security Officer / Reception
RSL Geelong
01.1999 - 12.2001
- Providing information regarding the RSL to members and visiting guests
- Handling of complaints in a professional matter
- Cash Handling experience including the ability to count back change, counting the till, eftpos use and conducting safe money handling practices
- Working in a team and individual environment
- Customer service including enquiries both verbal and phone based
- Ensuring and enforcing dress codes, gaming and liquor laws
- Maintaining a clean, safe area for customers and staff by using up to date OH&S procedures following correct personal protective equipment
Loans Officer
Commonwealth Bank of Australia
01.1987 - 12.1998
- Providing professional customer service
- Ability to provide up to date information to clients/companies
- Preparation of settlements, loans, discharge debts, old law and stamp duty
- Assisting with the preparation of documents for customer/clients for home/business loans
- Cash handling experience including the ability to count back change, counting the till, eftpos use and conducting safe money handling practices
- Adhering to strict confidentiality for all customers/clients
- Handling documents in a professional and organised manner
- Ability to problem solve
- Able to work under stress with the ability to reach deadlines for customers/clients in an organised and professional manner
- Able to work individually or alongside a multidisciplinary team
- Good eye to detail
- Able to competently and correctly title search for a customer/client
- Ability to read title searches, contracts and transfer of lands
- Good understanding of house/land sale procedure
Loans Officer
Commonwealth Bank of Australia
01.1987 - 12.1998
- Providing professional customer service
- Ability to provide up to date information to clients/companies
- Preparation of settlements, loans, discharge debts, old law and stamp duty
- Assisting with the preparation of documents for customer/clients for home/business loans
- Cash handling experience including the ability to count back change, counting the till, eftpos use and conducting safe money handling practices
- Adhering to strict confidentiality for all customers/clients
- Handling documents in a professional and organised manner
- Ability to problem solve
- Able to work under stress with the ability to reach deadlines for customers/clients in an organised and professional manner
- Able to work individually or alongside a multidisciplinary team
- Good eye to detail
- Able to competently and correctly title search for a customer/client
- Ability to read title searches, contracts and transfer of lands
- Good understanding of house/land sale procedure
Education
Working with Children Check - undefined
03.2019
Certificate II in retail and customer service - undefined
Fishers Academy
01.2016
Food Handlers Certificate - undefined
Fishers Academy
01.2016
Victorian responsible service of Alcohol - undefined
MADEC
01.2015
Victorian responsible service of Gambling - undefined
MADEC
01.2015
Provide first aid - undefined
St Johns Ambulance
01.2014
Year 11 - undefined
Geelong High School
01.1987
Skills
- Time management
- Prioritization
- Customer service
- OH&S regulations
- PPE
- Manual handling operations
- Workplace management
- Problem solving
- Team work
- Day-to-day planning
- Critical thinking
- Communication
- Productivity
- Organizational skills
- Critical reflection
- Computer skills
Attributes
- A passion for customer service and assistance
- Well-developed verbal and written communication skills
- Fast learner with the ability to grasp new skills quickly
- Experience working with people from many cultural backgrounds
- Excellent rapport with all people
- Confidence
- Punctuality
- Good physical endurance
- Good time management skills
- Good team leader and member
- Responsible and reliable
Certification
Basic tab essentials
At training and money laudring
Timeline
Console Operator
CALSTORES
07.2017 - Current
Console Operator
CALSTORES
07.2017 - Current
Console Operator
VANTAGE FUELS
01.2017 - 06.2017
Console Operator
VANTAGE FUELS
01.2017 - 06.2017
Console Operator
Fishers Fuel
01.2015 - 12.2017
Console Operator
Fishers Fuel
01.2015 - 12.2017
Service Officer
V/Line
01.2004 - 12.2014
Service Officer
V/Line
01.2004 - 12.2014
Security Officer / Reception
RSL Geelong
01.1999 - 12.2001
Security Officer / Reception
RSL Geelong
01.1999 - 12.2001
Loans Officer
Commonwealth Bank of Australia
01.1987 - 12.1998
Loans Officer
Commonwealth Bank of Australia
01.1987 - 12.1998
Working with Children Check - undefined
Certificate II in retail and customer service - undefined
Fishers Academy
Food Handlers Certificate - undefined
Fishers Academy
Victorian responsible service of Alcohol - undefined
MADEC
Victorian responsible service of Gambling - undefined
MADEC
Provide first aid - undefined
St Johns Ambulance
Year 11 - undefined
Geelong High School
Delivery Driver
Silverwings Transport
2024 - Current
Tote Operator
Tabcorp
2021 - Current