Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alayna Luckhardt

Brisbane,QLD

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Aged Care Worker

Regis Aged Care
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Disability Support Worker

Applied Abilities
07.2024 - Current
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.

Customer Service Assistant

Drakes Supermarkets
01.2024 - Current
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Provided exceptional support during peak hours as well as holidays and special events.

Education

Diploma Of Business -

Barrington College

Diploma Of Nursing -

TAFE Queensland
07.2025

Skills

  • Compassionate Care
  • Customer Consultation
  • Complaint resolution
  • Payment Processing
  • Documentation And Reporting
  • Customer Service
  • Relationship Building
  • Understanding Customer Needs
  • Calm and Professional Under Pressure

Certification

CPR + First Aid

Blue + Yellow Card

National Police Check Clearance

References

Andrew Grey – InFocus Financial Planner 0401 998 112

Matthew Lewis - Rio Tinto 0424 140 709

Timeline

Disability Support Worker

Applied Abilities
07.2024 - Current

Customer Service Assistant

Drakes Supermarkets
01.2024 - Current

Aged Care Worker

Regis Aged Care

Diploma Of Business -

Barrington College

Diploma Of Nursing -

TAFE Queensland

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Alayna Luckhardt