ALBERT RIVAS
Lane Cove North
Summary
Seasoned IT Infrastructure and Operations Manager with over 20 years of experience in enterprise IT environments, specializing in systems administration, network engineering, and infrastructure management. Proven track record of leading high-performing technical teams, optimizing IT operations, and delivering robust, secure, and scalable solutions. Certified Cisco Network Professional (CCNP) and ITIL-certified leader with extensive experience in Windows Server, Active Directory, and virtualisation technologies. Recognized for driving operational excellence, standardizing IT processes, and ensuring high availability across mission-critical systems.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Group Manager – IT Technical
Crown Resorts
09.2022 - Current
- Lead and manage the IT Technical Team responsible for infrastructure, systems, and networks across Crown properties.
- Collaborate with Group Managers to drive IT standardization, project alignment, and process optimization.
- Oversee daily IT operations, ensuring 100% network and server uptime.
- Manage vendor relationships, change control, and patch management.
- Oversee technical documentation, resource allocation, and ServiceNow-based incident management.
IT Technical Manager
Crown Resorts
11.2021 - 09.2022
- Directed daily IT operations, ensuring system reliability and adherence to SLAs.
- Led resource planning for both BAU and project initiatives.
- Managed vendor performance and coordinated updates and maintenance across infrastructure components.
Assistant IT Manager
Crown Resorts
04.2019 - 10.2021
- Supervised IT Technical and Operations Teams; designed and built Crown Sydney’s IT infrastructure.
- Configured and deployed HPE servers, switches, routers, and firewalls.
- Oversaw vendor engagement, documentation standards, and project delivery.
Senior Technical Analyst
Crown Resorts
04.2018 - 04.2019
- Supported IT infrastructure for Crown Sydney, including switch and firewall management.
- Participated in infrastructure design and procurement decisions.
Infrastructure Engineer
Marina Bay Sands Pte Ltd
04.2014 - 04.2018
- Managed Microsoft Active Directory, Exchange, and file servers.
- Administered VMware hosts, VMs, and datastores.
- Managed wireless infrastructure across hotel and convention centers.
- Administered CheckPoint Firewall, VPN access (RSA), and core network devices (HP, Brocade, Cisco).
- Delivered consistent SLA adherence through ServiceNow ticket resolution and change management.
IT Engineer
Esco Pte Ltd
04.2012 - 04.2014
- Implemented virtualization using VMware ESXi 5, IBM X Server, and QNAP NAS.
- Administered Active Directory, Exchange, and remote support using Microsoft Lync.
- Led deployment of McAfee antivirus and IT asset management initiatives.
- Authored IT documentation, knowledge base, and downtime reports.
- Key Projects:
- Virtualization Implementation (VMware ESXi 5)
- IT Asset Management System
- Company-wide Antivirus Deployment (McAfee)
IT Network Specialist
NGL Consulting Services Ltd.
12.2010 - 02.2012
- Managed Active Directory, Exchange, and Sophos Enterprise Antivirus.
- Monitored and maintained Cisco-based network infrastructure.
- Provided Level 2 technical support and daily server health checks.
Network Support Specialist
PHINMA Property Holdings Corporation
11.2007 - 11.2010
- Managed Windows Server environments, domain setup, and user access control.
- Delivered desktop and server support for enterprise and site offices.
Systems Engineer / Team Leader
Microbase Inc.
10.2004 - 11.2007
- Led Customer Support Department – Desktop Group; trained and mentored engineers.
- Implemented Active Directory and DNS; delivered Sophos antivirus POCs.
- Repeatedly recognized as Engineer of the Month for exceptional service delivery.
Education
Bachelor of Science - Computer Engineering
Adamson University
Philippines04-2004
Skills
- Infrastructure & Systems Management: 15 years of experience in configuring, implementing, and managing Microsoft Windows Servers and Active Directory environments
- Network Engineering: Advanced proficiency in managing Cisco switches, routers, and firewalls; experienced in network design, patching, and high-availability configurations
- Leadership & Operations: Experienced people leader with expertise in vendor management, IT project delivery, and resource planning for BAU and strategic initiatives
- Virtualization & Cloud: Skilled in VMware ESXi, vCenter, and server virtualization projects
- Security & Governance: Certified in Cybersecurity; experienced with ServiceNow, change management, and compliance-driven IT operations
- Certifications: CCNP ITIL Cybersecurity Thrive Leadership Program
Certification
- Certified Cisco Network Professional (CCNP) – 2017-11
- IT Infrastructure Library (ITIL) – 2021
- Thrive Leadership Program (People Leader) – 2024
- Certified in Cybersecurity – 2025
Timeline
Group Manager – IT Technical
Crown Resorts
09.2022 - Current
IT Technical Manager
Crown Resorts
11.2021 - 09.2022
Assistant IT Manager
Crown Resorts
04.2019 - 10.2021
Senior Technical Analyst
Crown Resorts
04.2018 - 04.2019
Infrastructure Engineer
Marina Bay Sands Pte Ltd
04.2014 - 04.2018
IT Engineer
Esco Pte Ltd
04.2012 - 04.2014
IT Network Specialist
NGL Consulting Services Ltd.
12.2010 - 02.2012
Network Support Specialist
PHINMA Property Holdings Corporation
11.2007 - 11.2010
Systems Engineer / Team Leader
Microbase Inc.
10.2004 - 11.2007
Bachelor of Science - Computer Engineering
Adamson University
Awards & Recognition
Engineer of the Month (Multiple Awards: 2006–2007), Customer Support Department Team Leader Promotion (2006–2007)