Alberta Ackom
Summary
I am reliable and detail-oriented professional with a strong background in customer service, administration, and team support. I am known for clear communication, strong organisation, and the ability to manage multiple tasks accurately in fast-paced environments. I am adaptable, quick to learn, and motivated to grow within both creative and professional workplaces.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Gourmet Basket
Artarmon, NSW
05.2025 - Current
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and ensured accurate entry into internal systems, maintaining attention to detail in fast-paced environments.
- Trained new staff on customer service protocols and company standards.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Optical Dispenser
OPSM
Penrith, NSW
11.2024 - 05.2025
- Performed repairs and adjustments on eyewear as required to ensure optimal fit and comfort for customers.
- Undertook regular training sessions to stay up-to-date on changes in relevant legislation and regulations.
- Provided product information and advice on the best optical solutions for each customer's lifestyle requirements.
- Assisted clients in selecting frames in flattering styles and coordinated to facial and eye measurements and optical prescriptions.
- Assisted customers with selecting frames, lenses and lens coatings to suit their individual needs.
Store Manager
Sunglass Hut
Macquarie Centre, NSW
06.2021 - 08.2022
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Developed and executed marketing plans to promote store products and services.
- Analyzed financial data to identify areas of improvement.
Education
High School Diploma -
St. John Paul II Catholic College
Schofields, NSWTimeline
Customer Service Representative
Gourmet Basket
05.2025 - Current
Optical Dispenser
OPSM
11.2024 - 05.2025
Store Manager
Sunglass Hut
06.2021 - 08.2022
High School Diploma -
St. John Paul II Catholic College