ALBY SAJI
Mount Lawley,WA
Summary
Highly motivated and customer-focused retail professional with over 1 years of experience in the retail industry, including significant tenures in grocery and supermarket settings. Proven track record of enhancing customer satisfaction through exceptional service, efficient store operations, and effective team leadership. Adept at managing high-volume stores, maintaining inventory accuracy, and implementing merchandising strategies that boost sales and drive foot traffic.
Possess strong problem-solving skills and the ability to adapt quickly in a fast-paced environment.
Committed to maintaining high standards of store presentation and safety, with a keen eye for detail and a proactive approach to operational improvements.
Overview
3
3
years of professional experience
Work History
Senior Sales Executive
Reliance Super Market
Muvattupuzha, Kerala
03.2022 - 11.2023
- Ensured compliance with all relevant regulations pertaining to service operations.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Provided customer service to ensure client satisfaction.
- Coordinated service schedules and appointments with clients.
- Maintained accurate records of services provided for each client.
- Prepared monthly reports summarizing current service activities.
- Analyzed data from customer feedback surveys to identify areas for improvement.
Customer Service Cashier
Bharat Petroleum
Muvattupuzha, Kerala
02.2021 - 07.2022
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Resolved customer complaints in a professional manner.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Built loyal clientele through friendly interactions and consistent appreciation.
Education
Bachelor of Science -
KRISTU JAYANTI COLLEGE
BANGALORE08-2021
High School Diploma -
Carmel CMI Public School
KERALA07-2018
Skills
- Excellent Communication
- Customer Relations
- Team Management
- Recordkeeping
- Analytical and Critical Thinking
- Supervision and leadership
- Problem Resolution
- Team building
Languages
English
Native/ Bilingual
Malayalam
Native/ Bilingual
Tamil
Full Professional
Hindi
Professional
Availability
Monday - All day
Tuesday - All day
Wednesday - All day
Thursday - All day
Friday - All day
Have a car for Transport
Reference
- Rony George
BP Woodvale
0478190301 - Cyriac Johny
Console Operator
7 Eleven Balcatta
0481459854
Timeline
Senior Sales Executive
Reliance Super Market
03.2022 - 11.2023
Customer Service Cashier
Bharat Petroleum
02.2021 - 07.2022
Bachelor of Science -
KRISTU JAYANTI COLLEGE
High School Diploma -
Carmel CMI Public School
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