Alec Higgins
Griffin,QLD
Summary
I am a hard working employee looking to join a company that is making a meaningful difference. I am an enthusiastic worker who is able to prioritise effectively and ensure tasks are completed efficiently and accurately. I have proven experience working effectively both independently and as part of a team making myself a valuable asset to any organisation.
Overview
8
8
years of professional experience
Work History
Team Leader
Landscape Solutions & Maintenance
11.2022 - Current
- Organised daily team schedule and ensured tasks were completed in the required time frame.
- Promoted high standards through personal example to help each member understand expected behavious and standards.
Team Leader
Skyline Landscape Services
01.2022 - 10.2022
- Organised daily team schedule and ensured tasks were completed in the required time frame.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Senior Responsible Person in Charge
Yeronga Outside School Hours Care
07.2021 - 01.2022
- Worked with management team to implement proper division of responsibilities.
- Implemented programs to increase employee productivity and enhance family experience
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic children and families to assist lower-level employees and maintain excellent customer service.
- Interacted well with families to build connections and nurture relationships.
Administration Assistant
Yeronga Outside School Hours Care
01.2021 - 01.2022
- Received and sorted incoming mail and distributed to correct recipient.
- Organised all bookings, cancellations and enrolments within the centre.
- Ensured that overdue accounts were paid.
- Assisted development and implementation of new administrative procedures.
Responsible Person in Charge
Yeronga Outside School Hours Care
03.2018 - 01.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interacted well with families to build connections and nurture relationships.
- Handled problematic children and families to assist lower-level employees and maintain excellent customer service.
- Maintained compliance with company policies, objectives, and communication goals.
- Set overall vision and provided team leadership.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Childcare Educator
Yeronga Outside School Hours Care
09.2015 - 01.2022
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
Education
High School Diploma -
Aldridge State High School
Maryborough, QLDSkills
- Inbound Phone Call Handling
- Error Resolution
- Customer Relationship Management
- Customer Service Management
- Calendar Management
- Time Management
- Effective Written and Verbal Communication
- Microsoft Office Programs (Word, Excel and Outlook)
Timeline
Team Leader
Landscape Solutions & Maintenance
11.2022 - Current
Team Leader
Skyline Landscape Services
01.2022 - 10.2022
Senior Responsible Person in Charge
Yeronga Outside School Hours Care
07.2021 - 01.2022
Administration Assistant
Yeronga Outside School Hours Care
01.2021 - 01.2022
Responsible Person in Charge
Yeronga Outside School Hours Care
03.2018 - 01.2022
Childcare Educator
Yeronga Outside School Hours Care
09.2015 - 01.2022
High School Diploma -
Aldridge State High School
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