Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Verbal Referees
Timeline
Generic

Alec Nguyen

Derrimut,VIC

Summary

Customer-focused professional with extensive experience in warehouse operations and courier driving, seeking to transition into a new career. Proven track record of providing exceptional customer service, ensuring timely deliveries, and managing inventory with attention to detail. Skilled in communication, problem-solving, and building strong client relationships. Eager to leverage my reliability, organizational skills, and dedication to service excellence in a new field. Highly adaptable and committed to continuous learning and growth in a career-focused environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Voice Picker

Americold
10.2023 - Current
  • Prepared orders for shipment by picking, packing, and labelling merchandise.
  • Accurately picked orders using voice picking system, ensuring customer satisfaction and timely delivery of products.
  • Maintained a safe work environment through regular inspections, hazard assessments, and adherence to safety protocols.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks
  • Enhanced communication within the warehouse team through regular meetings, clear task assignments, and open feedback channels.

Courier Driver

FedEx
03.2017 - 10.2023
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.

Mail Officer

Australia Post
01.2014 - 03.2017
  • Managed high-volume periods effectively by prioritizing tasks appropriately and working efficiently under pressure.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Collaborated with team members to maintain a well-organized work environment for optimal productivity.
  • Demonstrated strong attention to detail when verifying postage payments preventing revenue loss.
  • Operated mail processing machine to sort and package incoming and outgoing mail.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.

Education

Certificate III - Logistics

SET Solutions
01.2013

Year 12 Victorian Certificate of Education -

Braybrook College
01.2012

Skills

  • Microsoft Word
  • Internet
  • Microsoft Excel
  • Email
  • Microsoft Power Point
  • Excellent customer service skills
  • Speed and efficiency
  • Reliability and punctuality
  • Adaptability to technology

Certification

  • CPCWHS1001 White Card
  • HLTAID011 First Aid
  • RIIHAN301E EWP
  • RIIWHS205E Control Traffic with stop-slow bat
  • RIIWHS302E Implement traffic management plans

Hobbies and Interests

  • Sports
  • Music
  • Travelling
  • Spending time with families & friends
  • Gym & Fitness
  • Fishing

Verbal Referees

  • Americold, Adrian Cristobal, Line Manager, 0497 483 156
  • FedEx, Quoc Van, Supervisor, 0402 664 564

Timeline

Voice Picker

Americold
10.2023 - Current

Courier Driver

FedEx
03.2017 - 10.2023

Mail Officer

Australia Post
01.2014 - 03.2017

Certificate III - Logistics

SET Solutions

Year 12 Victorian Certificate of Education -

Braybrook College

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Alec Nguyen