- Gym Workouts and Pilates
- Camping and 4WD
- Sports and Coaching
- Reading
- Watching Movies and TV Shows
- Baking
- Music
- I enjoy cooking for friends and family gatherings
- Enjoy creating and following travel blogs and vlogs
Alecia Alford
Perth,WA
Summary
Looking to transition into new field, leveraging transferable skills in client interaction and administrative support. Upbeat and personable, with knack for creating welcoming environments and maintaining organization.
Developed strong interpersonal and customer service skills in bustling cafe and play centre environment, ensuring high level of satisfaction and loyalty. Demonstrated ability to handle multitasking and work efficiently under pressure, maintaining quality and consistency. Seeking to transition into new field where these skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
Work History
Cafe Assistant
Donut King - Ocean Keys Shopping Centre
12.2024 - Current
- Provided excellent customer service, ensuring a positive café experience for all patrons.
- Prepared and served a variety of food and beverage items in accordance with company standards.
- Maintained cleanliness and organization of café area to promote a welcoming environment.
- Assisted in inventory management, including stock replenishment and tracking product levels.
- Assisted in daily food and beverage operations, ensuring smooth service during peak hours.
- Supported staff training on food safety protocols and customer service standards.
- Collaborated with team members to enhance workflow efficiency and guest satisfaction.
- Resolved customer inquiries and complaints promptly, fostering positive dining experiences.
- Managed cash transactions accurately, ensuring financial integrity within the establishment.
- Helped establish a positive workplace culture through teamwork and open communication among employees.
- Maintained excellent communication between front-of-house and back-of-house teams for seamless operations.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Made food according to standard recipes with requested changes for customer satisfaction.
Play Centre Assistant and Café Hand
Lollipops Playland & Cafe
12.2022 - 10.2024
- Assisted in daily operations to enhance customer experience and ensure smooth workflow.
- Supported team in maintaining cleanliness and organization of play areas and café spaces.
- Collaborated with staff to implement safety protocols, ensuring a secure environment for children and families.
- Trained new employees on operational procedures and customer service standards to promote teamwork.
- Enhanced event coordination efforts by organizing activities that engaged children and attracted families. Supervised Children parties.
- Developed strong relationships with customers, fostering a welcoming atmosphere in the café environment.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Kitchen and cafe duties including: Barista, Food preparation, cooking of orders and serving.
- Cash handling and end of day close
Education
High School Diploma -
Butler College
High School Diploma -
Butler College
Perth, WA10-2025
Skills
- Food safety compliance
- Cleanliness maintenance
- Cash handling accuracy and point of sale experience
- Excellent communication
- Active listening
- Espresso machine operation
- Food preparation proficiency
- Fast learner
- Time management
- Computer skills
- Attention to detail
Proven skills attained from previous work experience:
- Team collaboration
- Verbal and written communication
- Relationship building
- Problem-solving
- Event planning
- Client interaction
- Positive and professional
- Customer service
- Multitasking
- Teamwork and collaboration
- Coaching skills
Accomplishments
Achieved First Aid Certificate
Hold a current drivers Licence.
Cert 2 Sport Coaching
Training new staff
Leadership
2024- end of Year 12
Butler College Sports Faction Captain
Soccer Coach for Year 7-10 girls
Interests
Timeline
Cafe Assistant
Donut King - Ocean Keys Shopping Centre
12.2024 - Current
Play Centre Assistant and Café Hand
Lollipops Playland & Cafe
12.2022 - 10.2024
High School Diploma -
Butler College
High School Diploma -
Butler College