Alecia Ireland
Prahran,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.
Overview
7
7
years of professional experience
Work History
Hotel Receptionist
Holiday Inn Express Hotel
02.2023 - Current
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered phone within 1 minute throughout shifts, closely following strict guidelines for customer service and satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Food And Beverage Attendee
VOCO/Holiday Inn Express
12.2022 - 02.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Bartender and Waitress
Oasis Hideaway LTD
03.2016 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Demonstrated leadership skills by delegating tasks and overseeing a team in a high-pressure kitchen environment
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Outdoor Instructor
Vector Wero Whitewater Park
11.2021 - 02.2022
- Supervised clients activities to address behavioural issues and promote fun, safety and inclusivity.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between clients by listening to complaints and finding appropriate solutions.
- Assisted in preparing recreational materials and supplies for each activity.
Education
Outdoor Education
Tai Pountini Polytechnic
Greymouth, NZ11.2022
Outdoor Education
Tai Poutini Polytechnic
Greymouth, NZ10.2020
High School Diploma -
Cambridge High School
Cambridge, NZ11.2019
Skills
- Hotel Reservations
- Administrative Duties
- Making Reservations
- Customer Experience
- Multi-Line Phone Systems
- Greeting Guests
- Critical Thinking
- Credit Card Transaction Processing
REFERENCES
Sonny Russ - Duty Manager/Food and Beverage Supervisor VOCO/HIEX
Phone: (+61477647716
Email: therealsonnyruss@gmail.com
Timeline
Hotel Receptionist
Holiday Inn Express Hotel
02.2023 - Current
Food And Beverage Attendee
VOCO/Holiday Inn Express
12.2022 - 02.2023
Outdoor Instructor
Vector Wero Whitewater Park
11.2021 - 02.2022
Bartender and Waitress
Oasis Hideaway LTD
03.2016 - 12.2022
Outdoor Education
Tai Pountini Polytechnic
Outdoor Education
Tai Poutini Polytechnic
High School Diploma -
Cambridge High School
Similar Profiles
Hillary BuiHillary Bui
Breakfast Attendant at Holiday Inn Express HotelBreakfast Attendant at Holiday Inn Express Hotel
Avery RiversAvery Rivers
Front Desk Receptionist at Holiday Inn Express Hotel SuitesFront Desk Receptionist at Holiday Inn Express Hotel Suites
Chelsea KartobiChelsea Kartobi
Front Desk Agent at Holiday Inn Express Hotel SuitesFront Desk Agent at Holiday Inn Express Hotel Suites
Celena JefferiesCelena Jefferies
Housekeeping Supervisor at Holiday Inn Express Hotel SuitesHousekeeping Supervisor at Holiday Inn Express Hotel Suites
Gamze HaliloglouGamze Haliloglou
Cafe at Drp BarCafe at Drp Bar