Hi, I’m
Aleena Jestin
Derrimut,Vic
Summary
I am compassionate and dedicated to providing care and assistance to individuals. With over three years of experience in customer care within hospital settings and COVID-19 pop-up sites, I have consistently demonstrated my ability to enhance patient satisfaction through effective communication, teamwork, and organisational skills. I am a dependable candidate, adept at managing multiple priorities with a positive attitude. I am always willing to take on additional responsibilities to help meet team goals. I strive to make a meaningful impact in every role I undertake.
Overview
4
years of professional experience
Work History
Lifestyle Centred Services
Community Support Worker
2023.08 - Current (1 year & 1 month)
Job overview
- Assisted clients in achieving greater independence, fostering sense of empowerment through guidance and encouragement
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff as needed
Probe Agency
Call Consultant for Commonwealth Bank
2022.11 - 2023.08 (9 months)
Job overview
- Responsible for taking calls from a variety of clients and performing appropriate actions
- Assist customers by providing information and resolving issues or referring to the relevant department.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
YNA Your Nursing Agency
COVID-19 Rapid Response Team Member
2020.11 - 2022.11 (2 years)
Job overview
- Working as Covid 19 Clinical Workforce in full PPE - Asking passengers arriving in Melbourne airport relevant questions concerning red, orange, and green zones to contain the virus and secure the safety of all citizens
- Collaborated with healthcare providers to coordinate appropriate medical treatment for confirmed cases as needed.
- Provided vital support to families affected by COVID-19 by connecting them with necessary resources such as food assistance or mental health services.
Coles
Customer Service Representative
2020.07 - 2020.11 (4 months)
Job overview
- Taking Online Orders Communicated effectively with my team members to create a safe working environment
- Carried out duties within a fast-paced environment, providing organized stocking methods and plans
YNA Your Nursing Agency
Health Concierge
2020.01 - 2020.08 (7 months)
Job overview
- Covid Marshall and PPE Spotter Ensuring all individuals, and staff is wearing appropriate PPE, hand sanitizing regularly and keeping social distancing
- Contributed to a welcoming environment by greeting patients upon arrival and addressing any immediate needs or concerns.
Education
Victoria University , Melbourne, Victoria
Bachelor of Biomedical Science
St Albans Secondary College , Saint Albans, VIC
High School Diploma
Skills
- Strong verbal and written communication
- Telephone Etiquette
- Client Confidentiality
- Strong Customer Service skills
- Time Management
Professional Development
- Working with Children Check, 27-07-2027
- First Aid Certificate, Results First Aid Training, 12/2019
- Manual Handling Check, 01/2020
- Psychological First Aid Course, Coursera, 07/2020
Volunteer Experience
- Vinnies Derrimut
- Trees for Life – Voluntary work for community/environment
References
References available on request
Timeline
Community Support Worker
Lifestyle Centred Services
2023.08 - Current (1 year & 1 month)
Call Consultant for Commonwealth Bank
Probe Agency
2022.11 - 2023.08 (9 months)
COVID-19 Rapid Response Team Member
YNA Your Nursing Agency
2020.11 - 2022.11 (2 years)
Customer Service Representative
Coles
2020.07 - 2020.11 (4 months)
Health Concierge
YNA Your Nursing Agency
2020.01 - 2020.08 (7 months)
Victoria University
Bachelor of Biomedical Science
St Albans Secondary College
High School Diploma
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