Hi, I’m
Aleena Jestin
Derrimut,Vic
Summary
I am compassionate and dedicated to providing care and assistance to individuals. With over three years of experience in customer care within hospital settings and COVID-19 pop-up sites, I have consistently demonstrated my ability to enhance patient satisfaction through effective communication, teamwork, and organisational skills. I am a dependable candidate, adept at managing multiple priorities with a positive attitude. I am always willing to take on additional responsibilities to help meet team goals. I strive to make a meaningful impact in every role I undertake.
Overview
4
years of professional experience
Work History
Lifestyle Centred Services
Community Support Worker
08.2023 - Current
Job overview
- Assisted clients in achieving greater independence, fostering sense of empowerment through guidance and encouragement
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff as needed
Probe Agency
Call Consultant for Commonwealth Bank
11.2022 - 08.2023
Job overview
- Responsible for taking calls from a variety of clients and performing appropriate actions
- Assist customers by providing information and resolving issues or referring to the relevant department.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
YNA Your Nursing Agency
COVID-19 Rapid Response Team Member
11.2020 - 11.2022
Job overview
- Working as Covid 19 Clinical Workforce in full PPE - Asking passengers arriving in Melbourne airport relevant questions concerning red, orange, and green zones to contain the virus and secure the safety of all citizens
- Collaborated with healthcare providers to coordinate appropriate medical treatment for confirmed cases as needed.
- Provided vital support to families affected by COVID-19 by connecting them with necessary resources such as food assistance or mental health services.
Coles
Customer Service Representative
07.2020 - 11.2020
Job overview
- Taking Online Orders Communicated effectively with my team members to create a safe working environment
- Carried out duties within a fast-paced environment, providing organized stocking methods and plans
YNA Your Nursing Agency
Health Concierge
01.2020 - 08.2020
Job overview
- Covid Marshall and PPE Spotter Ensuring all individuals, and staff is wearing appropriate PPE, hand sanitizing regularly and keeping social distancing
- Contributed to a welcoming environment by greeting patients upon arrival and addressing any immediate needs or concerns.
Education
Victoria UniversityMelbourne, Victoria
Bachelor of Biomedical Science
St Albans Secondary CollegeSaint Albans, VIC
High School Diploma
Skills
- Strong verbal and written communication
- Telephone Etiquette
- Client Confidentiality
- Strong Customer Service skills
- Time Management
Professional Development
- Working with Children Check, 27-07-2027
- First Aid Certificate, Results First Aid Training, 12/2019
- Manual Handling Check, 01/2020
- Psychological First Aid Course, Coursera, 07/2020
Volunteer Experience
- Vinnies Derrimut
- Trees for Life – Voluntary work for community/environment
References
References available on request
Timeline
Community Support Worker
Lifestyle Centred Services
08.2023 - Current
Call Consultant for Commonwealth Bank
Probe Agency
11.2022 - 08.2023
COVID-19 Rapid Response Team Member
YNA Your Nursing Agency
11.2020 - 11.2022
Customer Service Representative
Coles
07.2020 - 11.2020
Health Concierge
YNA Your Nursing Agency
01.2020 - 08.2020
Victoria University
Bachelor of Biomedical Science
St Albans Secondary College
High School Diploma
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