Summary
Overview
Work History
Education
Skills
Accomplishments
References
Additional Information
Timeline
Generic
Aleisha O'Sullivan-Hedley

Aleisha O'Sullivan-Hedley

Mount Barker,SA

Summary

Detail-oriented and hardworking customer service professional with 7+ years of experience in banking and finance. Seeking to acquire practical skills and expand knowledge for improved customer service. Demonstrates a keen eye for detail, effectively safeguarding customers' life savings from scams. Committed to continuous skill-building and expertise development in banking, finance, and more. Known for exceptional organization and dependability, excels at managing multiple priorities with a positive attitude. Thrives in team and one-on-one environments, willing to take on additional responsibilities to ensure team goals and KPIs are met.

Overview

10
10
years of professional experience

Work History

Member Service Officer/ Teller

Police Credit Union
12.2016 - Current
  • Maintain customer records by updating account information
  • Creating respectful connections with members
  • Processing internal, external and Bpay transfers for customers.
  • Monitored branch and head office security measures, adhering to protocols to protect members assets and personal information
  • Saving, stopping and safe guarding members thousands of dollars in life savings to scams
  • Collaborated with colleagues to develop strategies for improving overall member experience and service delivery
  • Enhanced member satisfaction by promptly addressing inquiries and resolving issues in a professional manner
  • Maintained accurate records for all member transactions, ensuring efficient account management and data integrity
  • Promoted credit union products and services to members, identifying opportunities to meet their financial needs
  • Participated in community outreach initiatives, representing the credit union at local events to promote brand awareness
  • Identified potential fraud cases by monitoring suspicious account activity leading to protection of the credit union’s assets
  • Managed dispute resolution cases effectively by following established guidelines while maintaining empathy towards the member’s situation
  • Foreign exchange
  • Assisting the elderly and disabled with extra care and patience
  • Work from home experience
  • Working weekends experience

Waitress Staff Member

HAUS Hahndorf Restaurant
05.2016 - 12.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Established positive relationships with customers and other staff members
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
  • Used cash registers and credit card machines to cash out customers.

Bakers Delight

Bakers Delight
11.2015 - 12.2016
  • Worked effectively in fast-paced environments
  • Skilled at working independently and collaboratively in a team environment
  • Processed transactions accurately while maintaining a high level of customer service
  • Collaborated with team members to achieve a cohesive and efficient store environment.

Party Assistant/waitress and cook

Super play café
11.2014 - 01.2016
  • Cooking and cleaning
  • Monitored guest safety during events by adhering to venue policies and identifying potential hazards before they became an issue
  • Participated in regular team meetings to discuss upcoming projects, share best practices, and identify areas of improvement within the team dynamic
  • Collaborated with party planners to execute seamless events that met client expectations
  • Enhanced customer experience by providing efficient and friendly assistance during events.

Education

Certificate III Financial Services -

08.2019

Certificate II in Retail -

11.2016

Mitcham Girls high school -

01.2016

Certificate III in fitness -

01.2016

Certificate III in Business Administration -

01.2015

Skills

  • Teamwork and Collaboration
  • Outstanding time management skills
  • Branch operations and Cash handling expertise
  • Customer service face to face and call centre experience
  • High level customer service skills and Goal-oriented mindset
  • Document Verification
  • Inbound and outbound calls
  • Finding outcomes and resolutions for customers and the business
  • Patience, kindness, calm and Professional Under Pressure

Accomplishments

  • Receiving the ‘External customer service second to none’ award for 2023 Police Credit Union
  • Completing FSRA tier 2 accreditation, 2016
  • Completing a traineeship with Police Credit Union
  • Interview with Police Credit Union for international women’s day 2024
  • Exceeding the above required KPI targets for the financial year
  • Received numerous commendations from supervisors and customers for consistently exceeding performance expectations in delivering member service and KPI sales

References

  • Natalie Wallace, My previous Manager in the Call Centre at Police Credit Union, 2019, 0422 127 135
  • Stephanie Palmieri, Worked with and trained me at Police Credit Union, 0411688186, Spalmieri94@hotmail.com
  • Brad Morrison, Trainer for my Cert III in Financial Services, 0412 846 669
  • Bec Smith, Manager at the super play cafe, 0428 885 323
  • Jill Olifent, Student Wellbeing Leader and Pathways Co-Ordinator, Mitcham Girls High School, 82728233, 0407795440, jill.olifent705@schools.sa.edu.au

Additional Information

Year of birth; 1998

Timeline

Member Service Officer/ Teller

Police Credit Union
12.2016 - Current

Waitress Staff Member

HAUS Hahndorf Restaurant
05.2016 - 12.2016

Bakers Delight

Bakers Delight
11.2015 - 12.2016

Party Assistant/waitress and cook

Super play café
11.2014 - 01.2016

Certificate III Financial Services -

Certificate II in Retail -

Mitcham Girls high school -

Certificate III in fitness -

Certificate III in Business Administration -

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Aleisha O'Sullivan-Hedley