Aleisha Prosser
Capalaba
Summary
Offering positive and welcoming demeanor well-suited for customer interactions and service roles. Brings ability to quickly learn and adapt to front of house operations and point-of-sale systems. Ready to use and develop communication and problem-solving skills in customer service role.
Overview
3
3
years of professional experience
Work History
Front of House Employee and House Keeper
Island Lake Lodge
2024.06 - 2025.03
- Maintained a clean and welcoming environment for guests, contributing to positive customer experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
Wait Staff Member
Himalayan Spice Bistro
2023.11 - 2024.06
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Wait Staff Member
Himalayan Spice Bistro
2023.11 - 2024.06
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Barista
The Loaf
2023.12 - 2024.03
- Controlled customer lines with quick, efficient service.
- Operated espresso machines and commercial coffee brewers at a high standard.
- Pleasantly interacted with customers during busy periods to promote fun, positive environment.
Wait Staff Member
The Island Restaurant
2022.12 - 2023.03
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Front of House Supervisor
NZSki
2022.06 - 2022.10
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Education
Bachelor of Education - Primary Education And Mathematics
Griffith University
05.2022
Skills
- Barista knowledge
- Customer service
- Problem-solving
- Team collaboration
- Cash handling proficiency
References
Island Lake Lodge
Supervisor: Maddy D
Contact: +1 (778) 636 5032
Himalayan Bistro
Manager: Prince M
Contact: +1 (250) 910-7099
Timeline
Front of House Employee and House Keeper
Island Lake Lodge
2024.06 - 2025.03
Barista
The Loaf
2023.12 - 2024.03
Wait Staff Member
Himalayan Spice Bistro
2023.11 - 2024.06
Wait Staff Member
Himalayan Spice Bistro
2023.11 - 2024.06
Wait Staff Member
The Island Restaurant
2022.12 - 2023.03
Front of House Supervisor
NZSki
2022.06 - 2022.10
Bachelor of Education - Primary Education And Mathematics
Griffith University