Alejandro Rodriguez

• Directed comprehensive daily resort operations as the primary point of contact, actively managing a cross-functional team of over 100 staff members and ensuring fluid coordination across all departments.
• Spearheaded the development and implementation of VBA-enabled Excel Guest Service Logs, significantly improving cross-departmental communication, request tracking, and staff follow-up
• Executed high-level service recovery strategies to proactively resolve guest matters, ensuring elite service standards and long-term client loyalty
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Accomplished multiple tasks within established timeframes.
• Improved safety procedures to create safe working conditions for workers.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Conducted regular employee performance evaluations, providing constructive feedback and managing schedules to align team priorities with operational demands
• Reinforced workplace health and safety procedures to maintain secure conditions f

• Manage day-to-day hotel operations, ensuring seamless guest experiences and high service standards
• Supervise and coordinate staff across departments to optimize workflow and guest satisfaction
• Resolve guest concerns promptly, implementing solutions to enhance overall experience
• Lead staff training programs to maintain high levels of service and professionalism
• Oversee financial transactions, including balancing cash drawers and preparing reports
• Ensure hotel facilities remain in peak condition through maintenance coordination
• Respond to emergencies with a focus on safety and efficient resolution
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Maintained meticulous records of nightly operations, aiding in smooth transition between shifts.
• Streamlined night audit processes for more accurate financial reporting, enhancing financial integrity.

• Key member of the pre-opening team for one of Melbourne's most prestigious hotels
• Supervised a team of porters, valets, and doormen to ensure top-tier guest services
• Managed VIP guest interactions, offering personalized service and solutions
• Assisted in training staff to uphold the brand's excellence in hospitality

• Started as a Valet Attendant, gaining deep knowledge of hotel operations
• Promoted to Guest Service Officer, handling guest communications and requests
• Provided detailed hotel information and concierge services to enhance guest stays

• Managed bar operations, ensuring smooth workflow and efficient service
• Maintained stock levels and coordinated logistics for multiple bars
• Led and motivated a team to deliver high-quality hospitality services

Completed 2015