Alena Naumova
Marrickville,Australia
Summary
Results-oriented administrator with a strong focus on customer service. Extended customer relations skills and assisted in successful closure of multiple sales. Strong problem-solving aptitude and attention to detail. Proficient in Microsoft Office and experienced in document management and data entry.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Property Officer
Sharesorted
04.2025 - Current
- Inspections management
- Open houses
- Contracts preparation
- Payments management
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Established positive rapport with tenants through regular communication channels such as messaging on social media and WhatsApp.
- Refined KPIs to achieve strategic objectives.
Sales Assistant
Alex Iskander
10.2024 - 04.2026
- Development of customer relations with local and international byers.
- Organizing, management and coordination of property inspections.
- Responding to customer enquiries and ongoing elision with all stakeholders.
- Placement,update and general management of property advertisements.
Sales Assistant
Raine & Horne
Sydney, Nsw
06.2024 - 12.2024
- Development of customer relations with local and international byers.
- Organizing, management and coordination of property inspections.
- Responding to customer enquiries and ongoing elision with all stakeholders.
- Placement, update and general management of property advertisements.
Receptionist Administrator
Crown resorts
Sydney, Nsw
07.2022 - 06.2024
- Meeting and greeting customers
- Attending to reservation management and customer enquires/ /cancellations in accordance with departmental standards.
- Customer service coordination
- Resolving customer complaints and maintaining customer feedback log and updating internal procedures to cope with client’s enquires.
- Receive and process payments and handle end of day.
Sales Agent
Delta
01.2008 - 11.2014
- Managed multiple advertising companies for individual properties.
- Conducted and coordinated multiple property inspections.
- Assisted and coordinated contract negotiations on client's behalf.
- Provided overall supervision on contract exchange and settlement.
- New customer leads and sales development.
Education
Bachelor - Law
Ivanovo University
12.2007
Class II License - Real Estate
Tafe Northen Beaches
12.2024
Certificate Of Registration - Real Estate
Think Real Estate
12.2022
Skills
- Client relations
- Multi-line phone operation
- Effective communication
- Appointment scheduling
- File organization
- Document management
- Mail handling
- Calendar management
- Teamwork and collaboration
- Problem-solving aptitude
- Active listening
- Attention to detail
- Time management
- Data entry
- Microsoft office
Certification
- Class II license
- Certificate of registration
- Certificate II in Administration
Timeline
Property Officer
Sharesorted
04.2025 - Current
Sales Assistant
Alex Iskander
10.2024 - 04.2026
Sales Assistant
Raine & Horne
06.2024 - 12.2024
Receptionist Administrator
Crown resorts
07.2022 - 06.2024
Sales Agent
Delta
01.2008 - 11.2014
Bachelor - Law
Ivanovo University
Class II License - Real Estate
Tafe Northen Beaches
Certificate Of Registration - Real Estate
Think Real Estate