Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
References
Timeline
Generic

Alex Doung

St Albans,VIC

Summary

Handle all types of customer service requirements in fast or slow environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask.

Currently looking to expand my work experience, especially going into a Teaching Career. I am a hardworking individual seeking a challenging opportunity where I can leverage my skills, learn and grow and make a positive impact.

Overview

3
3
years of professional experience

Work History

Volunteer

Holy Eucharist Food Bank
02.2019
  • Team environment - helped with sorting and packing
  • Help organise fundraisers

kitchen all rounder/customer service

Kong’s Chinese Bistro and Takeaway
09.2022 - 02.2023
  • Customer service / register
  • Taking orders over the phone
  • Memorise over 30 menu items and rotating specials in order to give customised recommendations to guests
  • Bring out food, carry up to three plates
  • Prepared raw food material to cook over 30 menu items
  • Keeping service counters clean and stocked
  • Adhere to all quality standards, portion sizes, policies and procedures

work experience

AquaPet
10.2019 - 10.2019
  • Assisted with sorting and packaging items for sale (keeping track of stock + labelling stock)
  • Customer service (including phone calls)
  • Back Warehousing (including lifting, carrying, and reshelving heavy items)
  • Cleaning of floors and tanks (using standard and specialised cleaners)

Education

Bachelor of Education -

Victoria University
Footscray
10.2023

Diploma of Education -

Victoria University
Footscray Nicholson
11.2022

VCE -

Catholic Regional College
Sydenham
12.2021

Skills

  • Can socialise, be relatable, and empathise when conversing with customers and my peers
  • Bilingual; proficient in English and able to communicate efficiently in Vietnamese
  • Hardworking and persistent
  • Great memory and recordkeeping

Accomplishments

  • CRC St Albans 2016 - Australian Maths Competition: Certificate of Distinction (top 8%)
  • CRC St Albans 2019 - House Captain
  • CRC Sydenham 2020 - General Achievement test (GAT) top 20%
  • CRC Sydenham 2020 - Completed Health & Human Development 3/4 in Year 11

Awards

2016:

  • Mackillop Award "Significant results across all subjects"
  • Australian Maths Competition: Certificate of Distinction (top 8%)
  • Subject Award (top 10%): English

2017: 

  • McAuley Award: "Significant contribution to school life" Boys Honour "Most points gathered for the O'Reilly Shield"

2018: 

  • Mackillop Award "Significant results across all subjects"
  • Australian Maths Competition: Certificate of Distinction (top 10%)
  • Subject Award (top 8%): English

2019: 

  • House Captain Catholic Regional College St Albans
  • Subject Award (top 5%): English
  • Australian Maths Competition: Certificate of Distinction (top 10%)
  • Mackillop Award "Significant results across all subjects"

2020: 

  • Completed Health and Human Development (year 12 subject finished in year 11)
  • General Achievement Test (GAT) top 20%

References

Viona Lay, 0403 538 828, Viona.lay@gmail.com

Timeline

kitchen all rounder/customer service

Kong’s Chinese Bistro and Takeaway
09.2022 - 02.2023

work experience

AquaPet
10.2019 - 10.2019

Volunteer

Holy Eucharist Food Bank
02.2019

Bachelor of Education -

Victoria University

Diploma of Education -

Victoria University

VCE -

Catholic Regional College

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Alex Doung