Nawaal Saalim
Summary
CAREER GOAL/ OBJECTIVE: My o
Overview
3
3
years of professional experience
Work History
Housekeeping superviser
Highpoint Shopping Centre Target
02.2021 - 08.2023
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
Child Care Educator
Barawaqo Family Day Care
02.2021 - 03.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Gathered materials and resources to prepare for lessons and activities.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Developed innovative activities to engage young children in learning process.
Waitress Stuff
Safari Restaurant
04.2020 - 09.2021
- Payment handling
- Cleaning restaurant
- Receptionist/ Computer work
- Working with children
- Preparing food/ Serving food
- Associating with customers and showing them a wide rand of products
- Organising shelves
- Greeting customers / Giving Information.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new servers on restaurant policies and procedures.
Education
Diploma of childhood education and care -
Diploma - Diploma Fashion And Merchandising
Kangan Institute
Melbourne, VIC01.2020
VCE -
Mt Alexander college
2014
Skills
- PERSONAL QUALITIES/ ATTRIBUTES
- Customer service experience
- Open Personality
- Enthusiastic
- Observant
- Mature / Reliable and punctual
- Commitment / Motivated
- Team leader
- Great communication skills
- Well spoken
- Able to keep calm under pressure / Understanding issues
- Driven to gain more knowledge and continuously improve
- SKILLS AND ABILITIES
- Works efficiently and effectively
- Good at conversing with customers and welcoming
- Well spoken: talk respectfully, kindly and appropriately to both customers and work colleagues
- Self-Management / Team work
- Technology skills
- Great organisational skills
- Work well under pressure
- EMPLOYMENT RELATED SKILLS
- TEAM WORK: Able to collaborate with my surroundings and contribute in team setting
- COMMUNICATION: with peers, team members and acquaintances
- PROBLEM SOLVING: will try and solve an issue in an optimal way, able to tackle issues in an effective manner
- Chemical Cleaners
- Staff Training
Timeline
Housekeeping superviser
Highpoint Shopping Centre Target
02.2021 - 08.2023
Child Care Educator
Barawaqo Family Day Care
02.2021 - 03.2022
Waitress Stuff
Safari Restaurant
04.2020 - 09.2021
Diploma of childhood education and care -
Diploma - Diploma Fashion And Merchandising
Kangan Institute
VCE -
Mt Alexander college