ALEX FERNANDEZ
Summary
Driven and generous team player with strong dedication to providing outstanding customer experience. Demonstrates patience and empathy in high-pressure environments, ensuring every guest feels valued and attended to. Skilled in persuasive communication and collaboration, creating positive atmosphere and fostering strong relationships with both guests and colleagues. Adept at managing multiple tasks efficiently while maintaining friendly and approachable demeanour.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Osteria 20
Gleenferrie, Australia
11.2024 - Current
- Memorized frequent customer preferences to build relationships and loyalty
- Multi-tasked effectively while managing multiple tables simultaneously during peak hours
- Accurately recorded orders and partnered with team members to serve food and beverages in a timely manner
- Explained menu descriptions, preparation methods, and portion sizes to assist in decision-making
- Verified guest satisfaction with meals and responded promptly to issues
Waitress
Brown Cow
Hampton, Australia
10.2024 - Current
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
Restaurant Waiter
Butcher & Vine
Hampton, Australia
10.2024 - 01.2025
- Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints
- Greeted patrons at assigned tables and promptly addressed questions and requests
- Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning dishes and silverware
- Managed difficult situations professionally by remaining calm under pressure
- Communicated with FOH and BOH staff to facilitate top-quality service and timely food delivery
Waitress & Bartender
Senor Mexico
Richmond, Australia
08.2024 - 10.2024
- Serving customers, taking food & drink orders
- Preparing drinks/cocktails
- Cleaning tables, kitchen and bar
- Handling payments
Dispatch Assistant
Mi-tec Medical Publishing
Camberwell, Australia
04.2024 - 09.2024
- Entering customer details into eParcel shipping system
- Packing and checking orders
- Cleaning and organising dispatch area
Waitress Supervisor
Crepes Express Cafe
Cali
03.2021 - 12.2023
- Serving customers and waiting tables
- Making and serving drinks/cocktails
- Assisting in the kitchen with food preparation
- Managing the social media page (Instagram)
Education
DIPLOMA OF INFORMATION TECHNOLOGY -
Albright Institute
01.2025
ASSOCIATE IN SCIENCE (A.S.) -
University of Central Florida
Orlando, FL11.2022
HIGH SCHOOL -
San Sebastian College
12.2020
Skills
- EXCELLENT CUSTOMER SERVICE SKILLS
- POLITE
- RESPECTFUL
- PUNCTUAL
- ORGANISED
- POSITIVE ATTITUDE
- FAST LEARNER
- FOLLOWS INSTRUCTIONS
- WILLING TO LEARN
- ALCOHOLIC BEVERAGE SERVICE
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Waiter
Osteria 20
11.2024 - Current
Waitress
Brown Cow
10.2024 - Current
Restaurant Waiter
Butcher & Vine
10.2024 - 01.2025
Waitress & Bartender
Senor Mexico
08.2024 - 10.2024
Dispatch Assistant
Mi-tec Medical Publishing
04.2024 - 09.2024
Waitress Supervisor
Crepes Express Cafe
03.2021 - 12.2023
ASSOCIATE IN SCIENCE (A.S.) -
University of Central Florida
HIGH SCHOOL -
San Sebastian College
DIPLOMA OF INFORMATION TECHNOLOGY -
Albright Institute