Alex Lucock
Port Macquarie,NSW
Summary
Proven track record of enhancing customer experiences and streamlining operations at Hastings Co-op IGA, demonstrating exceptional organization and strong communication skills. Adept at problem-solving and maintaining composure under pressure as a Rugby League Referee, I excel in roles requiring decision-making and empathy. Achievements include significantly improving sales floor efficiency and promoting fair play in competitive sports. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Worker
Hastings Co-op IGA
06.2022 - Current
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Rugby League Referee
Junior Rugby League RLFC
03.2021 - 09.2023
- Promoted good sportsmanship among players.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Navigated difficult situations using effective communication and explanation of game rules.
- Enforced rules and regulations during games to facilitate safe and fair play.
- Stayed physically fit to keep up with pace of games.
- Kept track of time and scores during games
- Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during matches.
- Coordinated with other referees to execute smooth and consistent games.
Education
High School Diploma -
Heritage Christian School
Port Macquarie09.2024
Skills
- Patience and Empathy
- Complex Problem-Solving
- Friendly and Helpful
- Customer Service
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Organization
Certification
- First Aid Qualified
Additional Information
- Volunteered as a youth leader at C3 United Church (2022-2024)
- Participated in the Endeavour program, a selective program for high-achievers designed to challenge and shape individuals into being able to engage in real life issues and problem solve.
- Captain of the year 11 debate team
- Represented the school at Da Vinci Decathlon, an academic competition across 10 areas
Timeline
Retail Worker
Hastings Co-op IGA
06.2022 - Current
Rugby League Referee
Junior Rugby League RLFC
03.2021 - 09.2023
High School Diploma -
Heritage Christian School
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