ALEX MIKOUTSKI

• Safeguard premises through vigilant monitoring and regular patrols while delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all visitors.
• Ensure crowd safety and smooth flow at large-scale events like festivals and concerts by monitoring entry points, directing attendee movement, addressing guest inquiries, and proactively managing disturbances to provide a secure and enjoyable experience for all event-goers.
• Responsible for ensuring the safety and security of individuals and property by implementing and enforcing security protocols. They screen individuals, luggage, and cargo for prohibited items, monitor for suspicious activity, and respond to security incidents, often using various screening equipment like metal detectors and X-ray machines

• oversee traffic management operations, ensuring safety and compliance with regulations. Lead teams, implement traffic management plans, conduct site assessments, and monitor for potential hazards. Additionally, ensure adherence to relevant safety standards and regulations, and trained and guide other team members.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

• Collaborated closely with the Sales Director to meet and exceed quarterly sales targets by 15%.
• Led pre-sales efforts, including presentations, product demonstrations, and strategic meetings, resulting in a 20% increase in client engagement.
• Developed and executed a new customer acquisition strategy, increasing customer base by 30% through targeted prospecting and effective lead validation.
• Organized and participated in over 20 industry conferences and workshops, enhancing brand visibility and expanding professional network.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.

• Directed a sales team of 10, surpassing manufacturer-set sales targets for 8 consecutive months by an average of 25%.
• Doubled gross profit targets on new and pre-owned vehicles, achieving 100% above goal through strategic sales initiatives and team training.
• Consistently maintained customer satisfaction, achieving a Net Promoter Score (NPS) of over 90% through enhanced service standards and client follow-up processes.
• Surpassed dealership targets in finance/insurance and aftermarket profits, with customer ratings consistently above 85% NPS.
• Achieved top-two rankings in gross profit targets monthly, leading the team in sales for four consecutive years.
• Managed a client portfolio exceeding 150 monthly, with a closing ratio of 25%, significantly outperforming the dealer target of 15%.
• Consistently exceeded monthly sales targets by 50%, selling an average of 15 units per month against a target of 10.

I was responsible for driving new and used vehicle sales, building customer relationships, and maximizing dealership services. They also negotiate prices, coordinate test drives, and handle paperwork to ensure a smooth transaction, while meeting sales targets and fostering customer satisfaction

• Employed a consultative sales approach to effectively manage both inbound and outbound enquiries, increasing appointment settings by 40% for private and SMB clients.