Summary
Overview
Work History
Education
Skills
Timeline
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Alex Oldfield

Croydon

Summary

Dedicated professional excelling in customer service and fast paced environments. Demonstrated adaptability and critical thinking, enhancing customer satisfaction and operational efficiency. Multiple years of expertise in retail environments. Knowledgeable in researching products and delivering exceptional customer service. Known for resourcefulness and reliability.

Overview

7
7
years of professional experience

Work History

Retail Assistant

Habitat Home to Pet Supplies
04.2021 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items.
  • Replenished sales floor merchandise and organised shelves for optimal appearance.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Enhanced customer satisfaction by providing personalized assistance and care for pets in the store.

Literary Editor

Self Employed
08.2024 - Current
  • Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
  • Enhanced quality by diligently proofreading and editing manuscripts for grammar, spelling, and consistency.
  • Kept up-to-date on industry trends and emerging topics to ensure the relevancy of published materials.
  • Collaborated with writers to improve content structure and clarity, resulting in increased reader engagement.
  • Changed and rewrote sentences and paragraphs to maintain story flow.

Price Integrity Team Member

Bunnings Warehouse
03.2018 - 03.2021
  • Complete daily pricing reports
  • Reliable and punctual Stock Rotation
    Stock replenishment POS Systems
  • Visual Merchandising Reliability and punctuality
  • Apply price increase and decreases
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Assist reception team when needed
  • Complete 5 week audit cycle
  • Coach team on correct pricing policies and procedures
  • Updated pricing and signage to complete product displays and educate customers.

Education

Undergraduate Certificate Writing & Publishing - Communications

Curtin University
06-2025

Skills

  • Customer service
  • Patience and empathy
  • Time management
  • POS systems
  • Attention to detail
  • Payment processing
  • Organisation skills
  • Verbal and written communication
  • Problem-solving

Timeline

Literary Editor

Self Employed
08.2024 - Current

Retail Assistant

Habitat Home to Pet Supplies
04.2021 - Current

Price Integrity Team Member

Bunnings Warehouse
03.2018 - 03.2021

Undergraduate Certificate Writing & Publishing - Communications

Curtin University

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Alex Oldfield