Alex Smith

- Led the day-to-day operations of the Reinsurance Operations function, ensuring efficient delivery of critical reinsurance activities and adherence to contractual obligations.

- Managed and strengthened strategic relationships with Reinsurers, fostering productive partnerships and effective collaboration across multiple reinsurance treaties.

- Ensured compliance with treaty service standards through the timely processing of Reinsurance premium payments and recovery of Reinsurance claims.

- Acted as the primary liaison for Reinsurer enquiries, driving issue resolution and maintaining high levels of stakeholder satisfaction.

- Oversaw the resolution of operational and financial issues, coordinating with internal and external stakeholders to achieve timely outcomes.

- Managed the processing and Balance Sheet accounts reconciliation of approximately AUD $100 million in monthly transactions, including reinsurance premium settlements and claims recoveries.

- Monitored operational performance, identifying opportunities to improve processes, controls, and service delivery.

- Supported governance, risk management, and regulatory compliance requirements within the reinsurance operations framework.

KEY ACHIEVEMENT: REINSURANCE OPERATING SYSTEM IMPLEMENTATION (2025)

• Successfully migrated Reinsurance premium and claims recovery calculations to a centralised data platform, improving data integrity, consistency, and transparency.

• Automated bordereaux processes for the 3 largest Reinsurance treaties, including structured sign-off controls for all Reinsurance bordereaux submissions.

• Supported the alignment of Reinsurance accounting processes with the organisation's Multi-GAAP accounting framework, enhancing financial reporting consistency and compliance.

• Enhanced accounting and reconciliation reporting, improving investigation capabilities and financial analysis.

• Improved the overall control environment through process standardisation and improved auditability of reinsurance transactions.

• Accountable for the reconciliation of Reinsurance Balance Sheet accounts, ensuring accuracy and timely resolution of outstanding items.

• Supported monthly management reporting with detailed analysis and commentary on Reinsurance amounts for the Finance team

• Collaborated closely with the Reinsurance Operations Manager to facilitate issue resolution and improve operational efficiency.

• Liaised with Reinsurers and internal stakeholders (Finance team, Underwriting, Claims team, Pricing team) to develop and maintain a productive working relationship

Processing of Reinsurance premiums and claims recovery calculations for several Reinsurance treaties

Working with Reinsurers to develop and maintain a productive working relationship

Monthly Balance Sheet Account reconciliations including investigations and resolution of outstanding items

Building productive working relationships with key internal stakeholders (Finance, Claims, Underwriting, Product and Actuarial)

Providing supporting commentary for monthly Management reporting related to Reinsurance financials

Data Analysis for Reinsurance monthly reporting