Alexander Bailey
Highton,VIC
Summary
Motivated Lifeguard, waiter and sales assistant always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons, as well as being trained in basic and advanced safety and emergency response techniques.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pool Lifeguard
The City Of Greater Geelong
Geelong , VIC
10.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Administered CPR and first-aid following best practices.
- Trained new lifeguards on safety procedures and protocol.
Casual Sales Assistant
Austin Group (GAZMAN)
Geelong , VIC
12.2023 - 02.2024
- Used product knowledge to suggest items to match client needs.
- Accurately recorded customer information into store database system.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted in training new employees on company policies and procedures.
- Answered questions about current promotions and resolved issues according to store policies.
- Performed inventory control procedures to maintain accurate stock levels.
- Operated cash registers accurately to process transactions quickly.
- Utilized problem solving skills to resolve customer complaints in a timely manner.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Waiter
Sober Ramen/Man Bo/Sumi
Geelong , VIC
03.2021 - 09.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Trained new servers on restaurant policies and procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
The Geelong College
Geelong11.2023
Geelong Grammar School
Geelong, VIC12-2020
Skills
- Group and Individual Instruction
- Emergency Awareness
- Cash Handling
- Pos Operation
- Workflow Coordination
- Wheelchair Assistance
- Level 2 First aid
- Certified Pool lifeguard
- Emergency Response Training
- VIP Support
- Customer Assistance
Accomplishments
- House captain during year 12
- Competed at a national level for swimming over multiple years
Certification
- Pool Lifeguard
- Level 2 First aid/ CPR
Timeline
Casual Sales Assistant
Austin Group (GAZMAN)
12.2023 - 02.2024
Pool Lifeguard
The City Of Greater Geelong
10.2022 - Current
Waiter
Sober Ramen/Man Bo/Sumi
03.2021 - 09.2022
The Geelong College
Geelong Grammar School
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