Alexander Bailey
Highton,VIC
Summary
Eager Lifeguard,waiter, receptionist always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
3
3
years of professional experience
Work History
Receptionist
The City Of Greater Geelong
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
Lifeguard
The City Of Greater Geelong
10.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Administered CPR and first-aid following best practices.
- Trained new lifeguards on safety procedures and protocol.
Waiter
Sober Ramen/Sumi/Man Bo
04.2021 - 07.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Trained new servers on restaurant policies and procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Education
Bachelor of Nursing - Medicine (Pre-Medicine)
Deakin University
Geelong, VIC2026
The Geelong College
Geelong11.2023
Skills
- Patron Support
- People Skills
- Group and Individual Instruction
- Monitor Weather
- Emergency Awareness
- Cash Handling
- Pos Operation
- Workflow Coordination
- VIP Support
- Wheelchair Assistance
- Level 2 First aid
- Certified Pool lifeguard
- RSA
Accomplishments
- House captain and school prefect during year 12
- competed at a national level in swimming for multiple years
Timeline
Receptionist
The City Of Greater Geelong
02.2024 - Current
Lifeguard
The City Of Greater Geelong
10.2022 - Current
Waiter
Sober Ramen/Sumi/Man Bo
04.2021 - 07.2022
Bachelor of Nursing - Medicine (Pre-Medicine)
Deakin University
The Geelong College
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