Alexander Cousens
Summary
Dynamic and customer-focused professional with proven expertise in high-volume dining and exceptional menu item recommendation skills honed at Verona Italian Restaurant and McDonald's. Excelled in team collaboration and conflict resolution, significantly enhancing customer satisfaction and service efficiency. Demonstrated mastery in food inspection and spoilage prevention, contributing to a notable increase in quality standards and safety.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.
Overview
4
4
years of professional experience
Work History
Waiter
Verona Italian Restaurant
05.2024 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
Fast Food Worker
McDonald's
05.2021 - 05.2024
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Made change and returned correct cash and coin to patrons.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Assisted with preparing salads and cold food items.
- Processed orders on POS system and accepted cash and charge payments.
- Trained newly hired employees on routine tasks and customer service.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Backed up servers by setting up trays and completing some food deliveries.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
High School Diploma -
Indie School
Devonport12-2023
Skills
- Food inspection
- Menu item recommendation
- Food spoilage prevention
- High volume dining
- Team collaboration
- Front-of-house display creation
- Decision-making
- Tableside service
- Conflict resolution
- Sales techniques
- Customer service
- Liquor, wine, and food service
Timeline
Waiter
Verona Italian Restaurant
05.2024 - Current
Fast Food Worker
McDonald's
05.2021 - 05.2024
High School Diploma -
Indie School
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