Alexander Le
Punchbowl,NSW
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Experienced Accredited Exercise Physiologist with a demonstrated history of moving with clients towards improving their health, wellness and achieving exercise goals in private clinical practices. Skilled in providing and tailoring Evidence-Based Exercise prescriptions, rehabilitation, behavioural changes and educational programs through to NDIS, Workers compensation, Medicare and CTP participants. I am a passionate advocate for Exercise Physiology, and the application and utilisation of the full scope of practice of an Exercise Physiologist within Allied Health and particularly within the disability aged care.
Overview
9
9
years of professional experience
Work History
Case Manager Worker's Compensation
Qbe Insurance Group
Parramatta, NSW
11.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of injured workers situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing high complexity cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated injured workers on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- To provide a healthy level of support to my peers including but not limited to; ensuring team based KPI’s are met, coaching new starters, timely completion of SIRA data errors and active management team injury management plans
- To provide a professionally tailored and empathetic approach to all moderate / complex claims which require higher needs, ensuring customer satisfaction and claim progression follow
- Organise and partake in medical case conferences to ensure that all treating parties, rehabilitation providers and the injured worker are in clear understanding of the return to work plan, treatment plan and timeline for upgrades in capacity.
- Undertaking large scale employer reviews and ensuring that all claims are complete with a clear action plan and update to ensure all stake holders involved in the review agree while also providing a commitment to the timeframes promised.
- Collaborate with rehabilitation providers, treatment providers, injury management specialists and technical specialists to ensure that the most effective return to work strategies are being incorporate into a claim.
- Develop injury management plans which assist the injured worker return to work, ensure all stakeholders are across the return to work plan and provide a clear understanding of topics which may be addressed in a medical case conference.
Accredited Exercise Physiologist
Skilled Health Pty Ltd
07.2018 - 10.2022
- Recognized contraindications and abnormal patient responses to exercise and revised plan accordingly.
- Enabled senior clients to maintain independence and improve quality of life by developing functional training protocols that addressed age-related physiological declines and mobility challenges.
- Design and Implement individualised exercise programs to meet the patient’s needs to maintain their health, reduce their risk of disease from neuromuscular/mental health conditions
- Effectively work in a team environment by collaborating with Occupational Therapists, Physiotherapists, and other allied health providers
- Document patients progress and outcomes in accordance with NDIA standards and procedures
- Apply modalities relating to exercise, nutrition, and social coping skills for behavioural modifications applicable to NDIA participants.
- Reviewed medical records to determine exercise precautions and contra-indications prior to patient visit.
- Provided exercise information for patients, peers and community through public speaking and education classes.
- Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
Student EP transitioned to Accredited Exercise Physiologist
TLC Physiotherapy
06.2015 - 11.2019
- Completed over 200 Clinical Hours as Student Exercise Physiologist
- Conducting initial consultations to evaluate and design interventions for patients
- Engaged with health practitioners through case conferencing, written clinical notes, referral letters and reports
- Conducting outcome measures and testing for exercise prescription
- Delivered individualised sessions to patients with musculoskeletal condition rehabilitation
- Majority of services were referred via Medicare, WorkCover and CTP Schemes.
Accredited Exercise Physiologist
Casula Physiotherapy
11.2017 - 06.2018
- Conduction work cover-related interventions with patients within gym and home-based settings
- Outline patients’ goals and generate individualised regimes based on the needs of the individual
- Establish and maintain rapport with patients to develop professional relationships
- Review patient’s progress on a regular basis, evaluating compliance with exercise prescription and response to exercise, and upgrading exercises where appropriate.
Education
Master of Clinical Exercise Physiology -
Charles Sturt University
Bachelor of Health Science (Sports & Exercise Science) -
Western Sydney University
Skills
- Extensive computer and telephone skills
- Highly flexible and adaptable to new environments
- Able to work well individually and in a team setting
- Enthusiastic, punctual and dedicated
- Case Management of High Complexity Claims
- Excellent interpersonal skills and interest in performing new and varied work assignments
- Critical thinking skills and ability to make sound judgements to monitor and respond to client needs
- Demonstrates the use of interpersonal skills/interviews techniques appropriate for the client's situation
- Fluent in English and Vietnamese
Personal Information
Title: Accredited Exercise Physiologist, AES, AEP
References
- Mr Michael Nguyen, Principal Physiotherapist, +61 407 763 019, michael@firstlinephysio.com.au
- Mr Hamza Hamwi, Senior Physiotherapist, +61 415 111 696, hhamwi94@gmail.com
Hobbies and Interests
- Hiking
- Oztag
- Video/Board Games
Timeline
Case Manager Worker's Compensation
Qbe Insurance Group
11.2022 - Current
Accredited Exercise Physiologist
Skilled Health Pty Ltd
07.2018 - 10.2022
Accredited Exercise Physiologist
Casula Physiotherapy
11.2017 - 06.2018
Student EP transitioned to Accredited Exercise Physiologist
TLC Physiotherapy
06.2015 - 11.2019
Master of Clinical Exercise Physiology -
Charles Sturt University
Bachelor of Health Science (Sports & Exercise Science) -
Western Sydney University