Alexander Lovell
Sydney
Summary
A commercial, engaging leader who fosters strong team performance. Goal-oriented. Operates at a high pace. Thrives on people engagement, data insights and commercial environments. Adept at fostering customer relations and team collaboration. Committed to providing exceptional customer service and eager to contribute to organisational success.
Overview
2025
2025
years of professional experience
Work History
Ski Lift Operator
Charlotte Pass Resort
- Equipment operations – Effectively operated a range of large machinery, including minor reactive maintenance
- Customer relations – Created an enjoyable and rewarding environment for customers, through banter, music and advice
- Crowd coordination – Communicated clearly with large crowds to ensure smooth flow and minimal risk
- Safety coordination – Demonstrated risk awareness and an ability to prevent, respond and escalate incidents to ensure safety of customers and team members
Landscape Gardener
Red Rock Tree and Garden Services
- Landscape maintenance – Operated a range of tools and machinery to produce high quality garden outcomes
- Client relations – Developed strong relations with regular clients, in turn generating service loyalty
Service Supervisor, Service Desk, Customer Champion, Merchandise Coordinator
BIG W
04.2022 - Current
- Team leadership - Manage teams to work effectively on shift, including resourcing, work schedules and the maintenance of productivity
- Customer relations – Engage customers in their experience of the store, ensuring navigation and overall enjoyment
- Merchandising – Stock coordination and presentation, including displays and signage
- Team training and onboarding – Provide leadership, insight, and mentoring to newly hired employees on company policy and procedures
- Complaint resolution – Facilitate effective escalation for customers and team members in the resolution of disputes and complaints, whilst protecting the company and maintaining customer relations
- Performance management – Build strong performance through coaching employees' work to check adherence to quality standards and proper procedures
Volunteer
Lifeline Harbour to Hawkesbury
01.2017 - Current
- Bobbin Head Cycle Classic – West Head Safety and Drinks – March 2019, 2023, 2024
- Concierge - Annual General Meeting October 2023
- Stand Tall – Youth Leadership Event - ICC Darling Harbour 2019 - Coordinated school group, upwards of 50 students
- Rotary Upper Northern Beaches - Newport Beach September 2017 and 2018 - “The Big Dig” Children’s event
Education
Bachelor of Business Administration -
Macquarie University
North Ryde, NSW12-2025
NSW Boat License -
01.2017
Public Speaking Course -
Rotary
01.2017
Skills
- Employee training and Development
- Team Management
- Quality Assurance
- Problem solving
- Crisis Management
- Coordination
Timeline
Service Supervisor, Service Desk, Customer Champion, Merchandise Coordinator
BIG W
04.2022 - Current
Volunteer
Lifeline Harbour to Hawkesbury
01.2017 - Current
NSW Boat License -
Public Speaking Course -
Rotary
Ski Lift Operator
Charlotte Pass Resort
Landscape Gardener
Red Rock Tree and Garden Services
Bachelor of Business Administration -
Macquarie University
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