Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Logan Westmoreland

Coffs Harbour,NSW

Summary

Solid team player with leadership experience. With an interest in extreme sports, working outdoors and tourism. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

5
5
years of professional experience

Work History

Ski Lift Operator

Alpine resorts Australia
Mt Baw Baw, Vic
06.2024 - 09.2024
  • Inspected ski lift equipment and reported any malfunctions or damage to supervisor.
  • Trained new employees on safe operating procedures for running a ski lift.
  • Stopped operation immediately when necessary due to hazardous conditions or malfunctioning equipment.
  • Provided detailed instructions on how to safely use the ski lift.
  • Managed traffic flow at loading areas and communicated effectively with patrons during peak hours of operation.
  • Conducted pre-operational checks on equipment prior to each shift start up procedure including visual inspections for wear and tear, checking brakes.

Rental Car Manager

Enterprise
Austin, TX
07.2022 - 08.2023
  • Negotiated contracts with vendors for discounts on supplies needed for operations.
  • Monitored competitor pricing and adjusted rates accordingly to remain competitive in the marketplace.
  • Trained new employees on proper use of equipment, policies and procedures within the department.
  • Provided exceptional customer service to ensure customers had a pleasant experience with their rental car.
  • Implemented cost-saving strategies to optimize operational budgeting for the rental car department.
  • Ensured compliance with all federal, state and local laws related to renting out vehicles.
  • Developed and implemented strategies to maximize customer satisfaction and loyalty.
  • Reviewed employee performance evaluations regularly providing feedback on areas needing improvement.

Head Waiter

Alamo Drafthouse
Lubbock, TX
12.2019 - 05.2022
  • Took accurate food and drink orders, using a POS ordering software system.
  • Assisted guests with making food and beverage selections.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.

Education

BBA -

Texas Tech University
Lubbock, Texas
12-2018

Skills

  • Operations Management
  • Staff Development
  • Policy Implementation
  • Sales management
  • Staff Training and Development
  • Team Leadership
  • Guest Relations Management
  • Dining customer service
  • Classroom Instruction
  • Spanish speaking
  • Tourism
  • Construction labor
  • Extreme sports
  • Hospitality

Affiliations

  • Construction White Card
  • Working With heights Cert
  • RSA
  • Certified Paraglider
  • Advanced PADI Diver
  • Surf instructor
  • Snow Boarder
  • Self taught fluent Spanish
  • Self taught intermediate portuguese

Timeline

Ski Lift Operator

Alpine resorts Australia
06.2024 - 09.2024

Rental Car Manager

Enterprise
07.2022 - 08.2023

Head Waiter

Alamo Drafthouse
12.2019 - 05.2022

BBA -

Texas Tech University
Logan Westmoreland