Hi, I’m
ALEXANDRA BELSJOE
WOOLLOONGABBA,QLD
Overview
9
years of professional experience
15
years of post-secondary education
Work History
CARTER NEWELLBRISBANE, QLD
GRADUATE FINANCIAL ANALYST
02.2025 - 01.2026
Job overview
- As a Financial Analyst in the legal sector, I conduct detailed financial analyses of legal cases and transactions, manage billing processes to ensure accurate invoicing, and support budgeting to optimise financial performance and maintain compliance with regulatory standards.
- KEY RESPONSIBILITIES:
- Prepared detailed reports, ensuring accuracy, data integrity, and compliance with regulatory standards
- Managed high volumes of financial data, maintaining strict confidentiality
- Streamlined reporting processes to improve efficiency and reduce errors
- Supported stakeholders with clear insights to inform decision-making
- ACHIEVEMENTS:
- Improving the quality and efficiency of finalising the reports.
- Creating a clear and precise guide to lawyers for finalising reports.
SUNNY COACH ALEX / JETTS KAWANA
BUSINESS OWNER & FITNESS INSTRUCTOR
07.2022 - 04.2025
Job overview
- Designed and developed personalised fitness and nutrition coaching programs to clients and first point of contact for new and existing clients.
- KEY RESPONSIBILITIES:
- Delivered personalised, customer-focused services, building strong relationships and trust
- Managed multiple clients and competing priorities in a fast-paced environment
- Handled customer enquiries, problem-solving, and service delivery end-to-end
- Maintained high client satisfaction and retention.
- ACHIEVEMENTS:
- Supported over 85% of clients in achieving personal fitness and wellness goals.
- Built a sustainable client base with a 90% satisfaction rate through effective coaching and customer engagement.
VISMA SOFTWAREOSLO, NO
CUSTOMER SERVICE CONSULTANT
01.2021 - 07.2022
Job overview
- Provided high-quality support to clients to enable positive outcomes by process improvements.
- KEY RESPONSIBILITIES:
- Acted as first point of contact for high-volume customer enquiries across phone, email, and chat
- Resolved customer queries in real time, including complex payroll and HR system issues
- Delivered empathetic, professional service, ensuring customers felt heard and supported
- Maintained strong first-contact resolution rates and high customer satisfaction
- Managed sensitive customer data in line with privacy, compliance, and company policies
- Completed administrative tasks accurately and efficiently while meeting service timeframes
- Identified recurring issues and contributed ideas to improve customer experience
- Collaborated with internal teams to resolve escalations and complex enquiries
- ACHIEVEMENTS:
- Achieved the highest case resolution rate on the team.
- Increased chatbot response accuracy and engagement by 30%, improving client satisfaction.
- Part of Visma's operational functions including cloud accounting, payroll and HR Business software products
VISMA CONSULTINGOSLO, NO
SURVEY AND DATA COORDINATOR
09.2020 - 12.2020
Job overview
- Executed the annual customer survey to gather actionable insights for senior leadership, improving client satisfaction and operational strategies.
- KEY RESPONSIBILITIES:
- Collected and synthesised client feedback into comprehensive reports for executive review.
- Managed data entry and ensured accurate reporting to inform future business actions.
VISMA CONSULTINGOSLO, NO
HR COORDINATOR
07.2017 - 12.2019
Job overview
- Managed recruitment processes, workforce planning, and employee engagement initiatives to support organisational growth and efficiency.
- KEY RESPONSIBILITIES:
- Supported end-to-end employee lifecycle processes including recruitment, onboarding, and documentation
- Maintained accurate employee records while ensuring compliance with policies and legislation
- Acted as a key point of contact for employee queries, providing timely and professional support
- Coordinated high-volume administrative tasks with strong attention to detail
- Supported team initiatives to improve processes and employee experience
- ACHIEVEMENTS:
- Reduced vacancy rates by 20% through targeted sourcing strategies.
- Organised highly successful company events, fostering greater collaboration and engagement.
Timeline
GRADUATE FINANCIAL ANALYST
CARTER NEWELL
02.2025 - 01.2026
BUSINESS OWNER & FITNESS INSTRUCTOR
SUNNY COACH ALEX / JETTS KAWANA
07.2022 - 04.2025
Active Education
Certificate Of Nutrition Coach And Personal Trainer from Health
01.2021 - 12.2021
CUSTOMER SERVICE CONSULTANT
VISMA SOFTWARE
01.2021 - 07.2022
SURVEY AND DATA COORDINATOR
VISMA CONSULTING
09.2020 - 12.2020
HR COORDINATOR
VISMA CONSULTING
07.2017 - 12.2019
BI Norwegian Business School
Bachelor of Science from Economics And Law
01.2016 - 12.2029
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organisational growth.
Education
BI Norwegian Business SchoolOslo, Norway
Bachelor of Science from Economics And Law
01.2016 - 12.2029
Active EducationOslo, Norway
Certificate Of Nutrition Coach And Personal Trainer from Health
01.2021 - 12.2021
Skills
- People and culture
- Networking and business development
- Outstanding people skills
- Business analysis and reporting
- Teamwork and collaboration
- Time management skills
- Cultural awareness
- Recruitment support
- Onboarding
- Employee retention strategies
- Team collaboration
- Analytical skills
Languages
Norwegian
Native language
English
Proficient (C2)
C2