Alexandra Hill

While still being a cafe, MCEC is a completely different environment to any other place I've worked. Rather than being off a main street, or inside a shopping centre it's clientele are predominantly clients of the company and delegates/ attendees from onsite events - as well as staff from our offices. As a result, presentation and quality of products and service are imperative.

Some of my tasks specific to MCEC include:

• Dialling in coffee grinders
• Calibrating coffee machines
• Low-level POS/ Coffee machine and grinder troubleshooting
• Accomodating client meetings and lunches
• Safe-guarding confidential and private event information
• Collaborating with other departments to deliver service

Working with Starbucks I built skills such as stocktake, upselling merchandise, and using product knowledge to assist customers deciding on a non-negotiable part of their day. Starbucks is a company known professionally for its customer interactions, which paired with my already amicable nature and previous experience prepares me for every situation I encountered here.

Working at Spudbar simultaneously to Donut King not only reinforces the skills I use for both such as customer service and end of day tasks like cleaning, but also has given me a better sense of time management.

My duties exclusive to Spudbar were food preparation and operating ovens.

Working at Donut King, I developed a good work ethic, and learnt how to maintain a professional demeanour under pressure and in the face of a difficult customer, as well as take on the responsibility of managerial tasks and representing the store.
My duties included:

• Retail sales
• Food handling and display cabinet arranging
• Making coffee
• Signing for and putting away deliveries
• Answering phones, taking catering orders
• Operating fryers
• End of day operations – cleaning, cash/ till count, close/ lockup
• Training new staff
• Filling out end of day reports