ALEXANDRA HILL
Monbulk,VIC
Summary
I am an insightful Experience Consultant, demonstrating clear communication and commitment to providing great care in every role. I am known for high productivity and efficient task completion. I possess specialized skills in customer journey mapping, user experience optimization and service design strategy. I excel in utilizing empathy, communication, and problem-solving to enhance customer satisfaction and drive business growth. I am ready to apply these abilities to achieve outstanding results in a new role.
Overview
28
28
years of professional experience
Work History
Customer Experience Consultant
World Vision Australia
Melbourne , Vic
06.2022 - Current
- Collaborated with cross-functional teams to enhance program delivery efficiency.
- Conducted research on best practices in child welfare and community support programs.
- Case management of supporter accounts, assisting supporters with their queries and account information across multiple platforms resolving enquires with empathy, accuracy and efficiency.
- Vast knowledge of WVA programs and sharing with supporters , enhancing their supporter experience.
- Working collaboratively with team and team goals, also working independently with KPI goals in mind.
- Excel in supporter empathy, critical thinking and communication.
- Hall of Fame Awards for Supporter Experience and Passion for the Child Sponsorship programs 2023, 2024 and 2025.
Branch Manager
The Footpath Library
Melbourne, Australia
03.2020 - 09.2021
- Managing a team of dedicated volunteers to provide free quality books for people experiencing homelessness or isolation.
- Maintaining book donations & stock in warehouse.
- Coordinating mobile library services alongside other advocacy groups in either the streets or private property of organizations with similar interests and services for the homeless.
- Weekly & monthly reports to CEO & members of the board located in Sydney.
- Organising and running online meetings.
- Implementing our first eLibrary in Melbourne via the internet for new clients.
- Inputting all actions & stats of The Footpath Library Melbourne into an Australia wide databases.
- Installation of Little free standing Libraries maintained by volunteers & community.
Kitchen Manager, Cook, Barista
The White Rabbit Record Bar
Kensington, Australia
03.2007 - 12.2019
- Managed shopping, budgeting, and stock maintenance.
- Trained workers in food preparation, cooking techniques, safety standards, and cleaning to facilitate cafe operations.
- Adherence to guidelines, policy & procedures to meet occupational standards.
- Garden maintenance.
- Morning setup & closing time procedures.
- Maintained clientele satisfaction & comfort.
- Design weekly & function menus.
- Customer service & handling of cash.
- Community & staff retention through friendliness & helpfulness.
Founder
Such Is Life: Womens Cooperative Art Gallery
East Coast, Australia
02.1998 - 12.2002
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Chairing Community meetings.
- Guiding artistic programs and exhibitions with adults & children.
- Furniture making from Tasmanian timber using the old tools & methods.
- Speaking at The Chamber of Commerce, Rotary, Lyons, local Education & Health services.
- Managed all aspects of office organization.
Education
Diploma of Science & Technology -
Victoria University
MelbourneDiploma of Community Services & Dev -
Victoria University
MelbourneBachelor of Arts - Anthropology
Victoria University
MelbourneCertificate 3 of Cafe Operations -
Jesuit Community College
MelbourneCertificate 3 Business Studies -
Jesuit Community College
MelbourneDiploma of Graphic Design -
Launceston Design College
Skills
- Proficient in Microsoft applications
- Various databases
- Community Development & Networking
- Adherence to policy and procedures
- Work Health & Safety
- First Aid
- Balanced empathy and critical thinking for client satisfaction
References
Available upon request
Strengths And Work Skills
- Proficient in Microsoft applications & various databases.
- Community development & networking.
- Devising & implementing programs.
- Stock control & cash management.
- Adherence to policy & procedure.
- Work Health & Safety, First Aid.
- Constant research, training and improvement strategies.
Timeline
Customer Experience Consultant
World Vision Australia
06.2022 - Current
Branch Manager
The Footpath Library
03.2020 - 09.2021
Kitchen Manager, Cook, Barista
The White Rabbit Record Bar
03.2007 - 12.2019
Founder
Such Is Life: Womens Cooperative Art Gallery
02.1998 - 12.2002
Diploma of Science & Technology -
Victoria University
Diploma of Community Services & Dev -
Victoria University
Bachelor of Arts - Anthropology
Victoria University
Certificate 3 of Cafe Operations -
Jesuit Community College
Certificate 3 Business Studies -
Jesuit Community College
Diploma of Graphic Design -
Launceston Design College