Alexandra Kinnane
Byron Bay,NSW
Summary
Hardworking Bartender, host and server with experience in large- scale casual dining establishments with a bubbly personality and can do attitude. Committed to upholding highest standards of customer service and safe food handling practices. Well- versed mixologist with diverse menu of memorized drink recipes.
Overview
2
2
years of professional experience
Work History
Bartender
Barwon Heads Hotel
11.2023 - 04.2024
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Waitress, Host and Barback
Lorne Hotel
03.2023 - 12.2023
- Exemplified a high level of competency in cultivating customer satisfaction by swiftly resolving conflicts or issues resulting in customer satisfaction
- Coordinated with the waitstaff, kitchen and managers to ensure each guest was assigned and satisfied with their service.
- Memorised 50+ menu items and daily specials to provide customised recommendations to guests.
- Adept at handling multiple customer requests and queries in a quick, courteous and professional manner.
- Warmly greeted and escorted guests to their assigned tables seating 300-1000 patrons per shift.
Social Host
Surf Camp
06.2022 - 08.2022
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere while cultivating an outstanding, fun environment
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
Education
Bachelor of Blockchain Enabled Business - Commerce
Royal Melbourne Institute of Technology
MelbourneSkills
- Strong multitasking
- Highly adaptive and a fast learner
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Fluent in two languages and proficient in more
- Bubbly personality
- Great communication skills
- social perceptiveness
- Teamwork and collaboration
Languages
English
Timeline
Bartender
Barwon Heads Hotel
11.2023 - 04.2024
Waitress, Host and Barback
Lorne Hotel
03.2023 - 12.2023
Social Host
Surf Camp
06.2022 - 08.2022
Bachelor of Blockchain Enabled Business - Commerce
Royal Melbourne Institute of Technology
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