Alexandra Licciardi
Bulleen,VIC
Overview
10
10
years of professional experience
Work History
Vision Therapist & Optical Dispenser
Fitzroy North Eye Centre
11.2021 - Current
- Develop and implement individualized vision therapy treatment plans based on assessment findings.
- Compassionate and patient-centred approach to therapy.
- Ability to work independently and as part of a healthcare team.
- Attention to detail and excellent organizational skills.
- Commitment to professional growth and development in the field of vision therapy.
- Communicate effectively with patients to motivate and encourage them throughout their vision therapy journey.
- Conduct comprehensive pre-screening and measurements to ensure accurate prescriptions and proper fitting.
- Educate customers on lens options, coatings, and frame styles to meet their visual needs and lifestyle.
- Provide exceptional customer service by addressing inquiries, resolving issues, and offering post-purchase care.
- Stay updated on industry trends, new products, and lens technologies.
- Keep the optical dispensary clean, organized, and stocked with inventory.
- Participate in continuing education and training to enhance skills and knowledge.
- Demonstrated problem-solving skills and patience when assisting customers.
- Uphold a professional appearance and demeanour.
Style Specialist
Van Heusen
07.2018 - 12.2020
- Act as a brand ambassador, promoting the Van Heusen brand and its products.
- Assist customers in selecting clothing and accessories that suit their style preferences and needs.
- Handle customer inquiries, requests, and concerns with professionalism and courtesy.
- Collaborate with team members to achieve sales targets and ensure a positive shopping experience.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Excelled in achieving KPI targets & daily budgets.
- Developed long-lasting relationships with clients through one-on-one store interactions.
Receptionist & Sales Assistant
Bella Vista Eyewear
10.2018 - 03.2019
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assist customers in selecting eyeglasses, sunglasses, and contact lenses based on their prescription and style preferences.
- Provide exceptional customer service by answering inquiries, addressing concerns, and offering product recommendations.
Retail Sales Assistant
Superglue (Emporium)
01.2017 - 06.2018
- Welcome and greet customers as they enter the store in a friendly and approachable manner.
- Assist customers in finding the right products, sizes, and styles to meet their needs.
- Provide exceptional customer service by answering questions, offering fashion advice, and addressing concerns.
- Maintain a neat and organized sales floor by folding, hanging, and replenishing merchandise as needed.
- Operate the cash register and handle customer transactions accurately and efficiently.
- Ensure store cleanliness and tidiness, including restocking and replenishing merchandise as needed.
- Collaborate with team members to achieve sales targets and foster a positive work environment.
- Actively contribute to loss prevention efforts by monitoring security tags and assisting with security procedures.
- Participate in training and development programs to enhance product knowledge and sales skills.
- Boosted sales by educating clients on merchandise, events and upcoming promotions
- Maintained store to exacting visual standards by building attractive displays and merchandising products
- Recommended shoes and accessories to complement client outfits
Waitress
Bar Sur Loup Pâtisserie
12.2013 - 05.2018
- Adapt to changing customer needs and maintain a pleasant and welcoming cafe atmosphere.
- Maintain a clean and organized work area, including setting and clearing tables.
- Collaborate with kitchen and bar staff to ensure timely food and beverage delivery.
- Assist in restocking supplies and inventory management.
- Maintain a positive attitude and provide excellent customer service throughout the shift.
Sales Assistant
Kate Spade New York
01.2015 - 12.2016
- Provide exceptional customer service and personalized shopping experiences to clients.
- Showcase in-depth knowledge of Kate Spade New York's product offerings, including handbags, accessories, and apparel.
- Meet and exceed sales targets, demonstrating a strong ability to upsell and cross-sell.
- Build and maintain lasting customer relationships, fostering brand loyalty.
- Stay updated on fashion trends and the latest Kate Spade collections to better assist clients.
- Participate in visual merchandising efforts, ensuring the store is well-presented.
- Handle customer inquiries, returns, and exchanges with professionalism and courtesy.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Certificate IV - Vision Therapy
Australian College of Behavioural Optometry
09.2023
Certificate IV - Optical Dispensing
Australasian College of Optical Dispensing
Melbourne, VIC01.2021
Diploma - Health Sciences
La Trobe College
Melbourne, VIC10.2019
Languages
English
French
Timeline
Vision Therapist & Optical Dispenser
Fitzroy North Eye Centre
11.2021 - Current
Receptionist & Sales Assistant
Bella Vista Eyewear
10.2018 - 03.2019
Style Specialist
Van Heusen
07.2018 - 12.2020
Retail Sales Assistant
Superglue (Emporium)
01.2017 - 06.2018
Sales Assistant
Kate Spade New York
01.2015 - 12.2016
Waitress
Bar Sur Loup Pâtisserie
12.2013 - 05.2018
Certificate IV - Vision Therapy
Australian College of Behavioural Optometry
Certificate IV - Optical Dispensing
Australasian College of Optical Dispensing
Diploma - Health Sciences
La Trobe College