Alexandra Mamo
Sydney,NSW
Summary
Dedicated and results-driven professional with extensive experience in customer service and team leadership. Skilled at fostering collaboration in team environments while maintaining strong independent work capabilities. Excellent communication and interpersonal skills, with a proven ability to deliver exceptional service experiences. As a piano teacher, adept at developing tailored lesson plans that encourage creativity, self-expression, and consistent student progress. Committed to upholding high standards of performance and professionalism in every role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
McDonald's Crew Member
McDonald's Penrith Leagues
01.2022 - 01.2024
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain smooth operations during peak hours, enhancing workflow efficiency.
- Maintained cleanliness and organisation of workstations, ensuring compliance with health regulations and company policies.
- Resolved customer complaints promptly, demonstrating problem-solving skills and commitment to service excellence.
McDonald's Crew Coach
McDonald's Penrith Leagues
01.2024 - Current
- Assisted in training new crew members on operational procedures and safety protocols.
- Supported daily operations by ensuring cleanliness and organisation of work areas.
- Maintain food quality standards.
- Collaborated with team members to deliver exceptional customer service experiences.
Piano Teacher
Self Employed
01.2019 - 12.2023
- Developed customised lesson plans tailored to individual student needs and skill levels.
- Instructed students in music theory, sight-reading, and performance techniques.
- Assessed student progress through regular evaluations and feedback sessions.
- Fostered a positive learning environment to encourage creativity and self-expression.
Education
High School Certificate -
Xavier College
Llandilo, NSW 11-2025
Skills
- Coaching techniques
- Task delegation
- Feedback delivery
- Customer service
- Teamwork
- Leadership
- Work prioritisation
- Communication
Certification
- Cafe Certification
Timeline
McDonald's Crew Coach
McDonald's Penrith Leagues
01.2024 - Current
McDonald's Crew Member
McDonald's Penrith Leagues
01.2022 - 01.2024
Piano Teacher
Self Employed
01.2019 - 12.2023
High School Certificate -
Xavier College