Alexandra Nemeth
Salisbury,SA
Summary
I have been in the Beauty & Customer service industry for 12 years.
Over that period I have worked in day spas and laser clinics, working my way up to manager roles in multiple different workplace environments.
I pride myself in having high customer service skills, securing 100s of request clients within my career. I love to service my clients with an amazing treatment, make them feel comfortable and safe, educate them and ultimately be the best part of their day.
Overview
9
9
years of professional experience
Work History
Laser Technician
Laser Clinics Australia
09.2022 - Current
- Perform laser hair removal, microdermabrasion, Aqua facials, skin peels, skin needling, Kleresca, cool sculpting cycles
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Supported reception desk, receiving phone calls, entering appointments, and processing payments.
- Create client treatment plans and aftercare/skincare routines
- Upsell clients to additional services and products
- General cleaning/restocking and maintaining clinic
Clinic Manager
Silk Laser
09.2021 - 09.2022
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Perform staff reviews and training
- Daily managing clinic eg opening, closing, performing “End of Day”, reports, banking, staff targets.
- Holding staff meetings
- Monthly stocktake
- Product ordering & monitoring
Laser Technician
Silk Laser
05.2020 - 09.2021
- Perform laser hair removal, microdermabrasion, Aqua facials, skin peels, skin needling, Kleresca, cool sculpting cycles
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Supported reception desk, receiving phone calls, entering appointments, and processing payments.
- Create client treatment plans and aftercare/skincare routines
- Upsell clients to additional services and products
- General cleaning/restocking and maintaining clinic
Laser Technician
Laser Clinics Australia
08.2017 - 05.2020
- Perform laser hair removal, microdermabrasion, Aqua facials, skin peels, skin needling, Kleresca, cool sculpting cycles
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Supported reception desk, receiving phone calls, entering appointments, and processing payments.
- Create client treatment plans and aftercare/skincare routines
- Upsell clients to additional services and products
- General cleaning/restocking and maintaining clinic
Spa Manager
Endota Spa
06.2015 - 08.2017
- Recorded product sales into spa's weekly income report.
- Greeted spa guests warmly to create positive first impression of establishment.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maintained front desk workstation by keeping it clean and organized.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Led spa tours for new members to familiarize guests with services provided.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Generated reports to track spa performance and make recommendations for improvement.
- Hiring staff
Education
Certificate III - Patient Care Assistance
Adelaide TAFE
Diploma - Beauty Therapy
Heather Langton Academy of Beauty Therapy
Certificate III - Pathology
Adelaide TAFE
Skills
- Customer Experience (closing and opening clinic)
- Cool sculpting
- Laser hair removal ALEX/YAG
- Microdermabrasion, Aqua Facial, dermaplaning, skin peels, skin needling, Jelly Masks, LED light, Kleresca, Lumixa, comeslan,
- Clinic and spa management
- Stocktake
References
Chanel Bobridge 0421 154 741
Danine Lyndsay 0450 255 503
Melinda Campbell 0448 912 878
Timeline
Laser Technician
Laser Clinics Australia
09.2022 - Current
Clinic Manager
Silk Laser
09.2021 - 09.2022
Laser Technician
Silk Laser
05.2020 - 09.2021
Laser Technician
Laser Clinics Australia
08.2017 - 05.2020
Spa Manager
Endota Spa
06.2015 - 08.2017
Certificate III - Patient Care Assistance
Adelaide TAFE
Diploma - Beauty Therapy
Heather Langton Academy of Beauty Therapy
Certificate III - Pathology
Adelaide TAFE
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