Summary
Overview
Work History
Education
Skills
Personal Information
Awards
Extra-Curricular Activities
References
Timeline
Generic

Alexandra Politis

Five Dock,NSW

Summary

Successful retail assistant employee with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate products, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Overview

2
2
years of professional experience

Work History

Target / Customer Service Assistant

Target
09.2021 - Current
  • Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined the customer service process for increased efficiency and faster response times.
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Maintained clean and organized work environment to maintain customer safety.
  • Responded to customer calls and emails to answer questions about products and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Managed timely and effective replacement of damaged or missing products.

Education

Rosebank College
11.2023

Bachelor of Communications - Digital And Social Media

UTS
Ultimo, NSW
12.2026

Five Dock Public School
12.2017

Skills

  • Product Promotion
  • Complaint Resolution
  • Cash Handling
  • Product Knowledge
  • Refund Processing
  • Payment Processing
  • Request Management
  • Data Entry
  • Customer Consultation

Personal Information

Date of Birth: 11/06/2006

Awards

2021

  • Academic Merit in Textiles Technology (Awarded on behalf of Rosebank College)
  • Consistent effort in Geography (Awarded on behalf of Rosebank College)


2022

  • Briars Hockey Coaches Award (Awarded on behalf of Rosebank College)
  • Consistent effort in Community and Family Studies (Awarded on behalf of Rosebank College)
  • Consistent effort in Studies of Religion (Awarded on behalf of Rosebank College)


2023

  • Certificate of Graduation (Awarded on behalf of Rosebank College)
  • Certificate of Leadership Environmental captain (Awarded on behalf of Rosebank College)

Extra-Curricular Activities

  • Rosebank College Briars Hockey competition (2020-2022)
  • Rosebank College Vinnies Snackpack Making (2022)
  • Rosebank College Mural painting (2022)
  • Rosebank College Vinnies Winter Sleepout (June 2023)
  • Rosebank College Return and Earn participation (2023)
  • Rosebank College Environmental Leader (2022-2023)

References

Tina Koutsogiannis, Director, Tinka Marketing & Events, 0413 021 309, tina@tinka.com.au

Timeline

Target / Customer Service Assistant

Target
09.2021 - Current

Rosebank College

Bachelor of Communications - Digital And Social Media

UTS

Five Dock Public School

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Alexandra Politis