Alexandra Raft
Carlton North,VIC
Summary
Experienced office administrator skilled in financial record-keeping, scheduling, and managing customer relationships. Capable of handling transactions, reconciliations, and keeping operations running smoothly. Strong communicator focused on client follow-ups and team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administration
Countrywide Austral
03.2023 - 01.2025
- Kept customer databases up to date for better communication and outreach
- Managed banking transactions and reconciliations to keep financial records accurate and efficient
- Followed up with customers for payment collection, helping to improve cash flow and satisfaction
- Created and sent invoices, managing accounts receivable to reduce overdue payments
Content Writer
Predikkta
06.2021 - 12.2022
- Wrote engaging and informative articles that meet SEO standards
- Optimised content by incorporating keywords and using meta tags for better search rankings
- Reviewed and edited content for clarity and grammar, ensuring it follows SEO guidelines
Receptionist
Southern Cross Education Institute
05.2019 - 01.2020
- Answered and directed incoming calls, handling inquiries and taking messages as needed
- Maintained appointment schedules and manage the booking of meeting rooms
- Handled administrative tasks, such as filing, data entry and maintaining office supplies
Education
Advanced Diploma - Paralegal Studies
University of New England
Online04-2026
Diploma - International Business
RMIT University
01-2021
Certificate 4 - Marketing and Communication
Melbourne Polytechnic
01.2018
VCE -
Carey Baptist Grammar School
01.2016
Skills
- Data entry & management
- Office Suite proficiency
- Customer service
- Scheduling & calendar management
- Financial reconciliations
- Client follow-ups
Certification
- Provide First Aid (HLTAID011)
- Working with children check (WWCC)
- Responsible service of alcohol (RSA)
Additional Training & Professional Development
March - May 2018 Volunteer, House of hope
Volunteer at House of Hope, a school in Masaka, Uganda. Assisted teaching years prep to Year 6 English, Math, Science Monday – Friday and facilitated activities and games with children aged 3-17. Additionally, I participated in meetings to discuss ways to improve the children's well-being, environment, and education.
December 2021 – Feb 2022 Intern, United Nations Innovation Network
• Conducted interviews and surveys to learn about digital identity experiences in marginalised communities
• Analysed data to find trends and challenges in digital representation and access
• Worked with community organisations to make sure the research is useful and relevant
• Created reports and presentations to share findings on the impact of digital identities
Timeline
Administration
Countrywide Austral
03.2023 - 01.2025
Content Writer
Predikkta
06.2021 - 12.2022
Receptionist
Southern Cross Education Institute
05.2019 - 01.2020
Certificate 4 - Marketing and Communication
Melbourne Polytechnic
VCE -
Carey Baptist Grammar School
Advanced Diploma - Paralegal Studies
University of New England
Diploma - International Business
RMIT University
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