Alexandra Skoeld
Sydney,NSW
Summary
Courteous Passenger Service Supervisor boasting 14 years of experience in airline customer service. Sound knowledge of airline operations, in-depth flight management and effective customer service strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Positive, friendly and can do attitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Receptionist & Clinic Manager
My Cosmetic Clinic
06.2022 - Current
- Front office and assisting with patients.
- Invoicing, sales and payments.
- Data Entry – Booking, filing, dairy management and updating patient information.
- Social Media, newsletters, Instagram, CRM and Canva
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Ordered clinic supplies and kept check on inventory levels.
Trauma Informed Life, Intimacy & Embodiment Coach
Self Employed
08.2019 - Current
- Supported hundreds of clients to experience greater satisfaction through 1:1 coaching/ mentoring, online programs, women's circles, men's work, public speaking and facilitating workshops online, in person and on international festival/events.
- Provide educational resources to clients and deliver online webinars covering wide range of topics, including self-love, healing, nerves system regulation, communication, body image, mindfulness and relationship advice.
- Customer service, sales, content creation and marketing.
- Developed relationships with clients to provide ongoing support and encouragement.
- Social media management, newsletters, Instagram, CRM and Canva.
- Setting up Zoom and Team meetings.
- Public speaking, podcast interviews and PowerPoint presentations.
- Managing website, web shop, products, orders and data analysis.
Breathwork Facilitator
Self Employed
02.2022 - Current
- Facilitating breathwork sessions for clients 1:1, couples and groups
- Helping people experience inner peace, mindfulness, deeper connection to self, healing, more self-love and release past trauma, stuck emotions, anxiety, depression and stress.
Airport Customer Service Supervisor
Dnata
12.2011 - 11.2021
- Check in and Gate supervisor and flight controller for airlines like Virgin Australia 2 years and Air New Zeeland 8 years
- Maintained high leadership skills, ability to multitask and excellent customer service under stressful and high pressure environment
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
Operations Controller
Roros Flyservice
09.2007 - 09.2011
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport
- Coordinated with air traffic control, civil engineers and command posts to support airfield management activities.
- Adjusted flight itineraries and communicated changes for optimal safety and flow of aircraft.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
Education
Certification - Trauma Informed Embodiment Coach
The School Of Tantra & Sacred Arts
Byron Bay01.2022
Certification - Holistic Intimacy, Sexology & Relationship Coach
SCU
USA08.2019
High School Diploma -
Älvkullen
Karlstad Sweden06.2007
Skills
- Excellent Communication
- Customer and Client Relations
- Project Coordination
- Safety Protocols
- Crew Safety
- Customer Service
- High attention to detail
- Crisis Response
- Office Administration
- Excellent multitasking and time-management skills
Certification
- Breathwork Facilitator
- Psychology Of Emotional Eating
- Public Speaking
- Anti-Bullying Leadership in School
- NLP - Studying Now
- Working With Children (WWC) Check
Languages
English
Native or Bilingual
Swedish
Native or Bilingual
Timeline
Medical Receptionist & Clinic Manager
My Cosmetic Clinic
06.2022 - Current
Breathwork Facilitator
Self Employed
02.2022 - Current
Trauma Informed Life, Intimacy & Embodiment Coach
Self Employed
08.2019 - Current
Airport Customer Service Supervisor
Dnata
12.2011 - 11.2021
Operations Controller
Roros Flyservice
09.2007 - 09.2011
Certification - Trauma Informed Embodiment Coach
The School Of Tantra & Sacred Arts
Certification - Holistic Intimacy, Sexology & Relationship Coach
SCU
High School Diploma -
Älvkullen
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