ALEXIA GOUNARIS
Nanwee,NSW
Summary
Knowledgeable and dedicated customer service professional with experience in the retail and beauty industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nail Technician/Manager
AOUO High Fashion
Haymarket, NSW
10.2024 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Communicated effectively with management concerning important customer issues.
- Manicures and suggested services.
Nail Technician/Assistant Manager
Helena's Day Spa
Roselands, NSW
11.2020 - 02.2025
- Enhanced client satisfaction by providing nail services and maintaining a clean and organized workstation.
- Contributed to salon revenue growth by upselling additional services and products to clients during their appointments.
- Consistently exceeded performance goals for appointment bookings, client retention, and product sales.
- Collaborated with other team members to create a welcoming environment for clients, fostering loyalty and repeat business.
- Acrylics, Gel Extension, Builder Gel, Manicures and Pedicures
Waitress/Barista
The Boatshed Restaurant
La Perouse, NSW
06.2022 - 08.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Provided excellent customer service through communication and interpersonal skills.
Food Service Worker
Black Rabbit
Roselands, NSW
05.2022 - 06.2024
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Retail Worker
Allure Bags And Essentials
Bankstown
07.2017 - 10.2020
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Education
Bachelor Of Psychology, Bachelor Of Speech And HearingSciences - Psychology/Speech And Hearing
Macquarie University
Sydney, NSWTertiary Preparation Course - undefined
TAFE
Gymea, NSW11.2023
High School - undefined
All Saints Grammar
Belmore, NSW12.2021
Skills
- Excellent Communication
- Public Speaking
- Interpersonal Communication
- Teamwork and Collaboration
- Customer Relations
- Selling
- Sales
Certification
SITHFAB025 Prepare and serve espresso coffee and SITXFSA005 Use hygienic practices for food safety (issued by CBD College, RTO # 91399)RSA, CBD College - From May, 2024
LANGUAGES
Greek - Native or Bilingual
English - Native or Bilingual
Timeline
Nail Technician/Manager
AOUO High Fashion
10.2024 - Current
Waitress/Barista
The Boatshed Restaurant
06.2022 - 08.2024
Food Service Worker
Black Rabbit
05.2022 - 06.2024
Nail Technician/Assistant Manager
Helena's Day Spa
11.2020 - 02.2025
Retail Worker
Allure Bags And Essentials
07.2017 - 10.2020
Tertiary Preparation Course - undefined
TAFE
High School - undefined
All Saints Grammar
Bachelor Of Psychology, Bachelor Of Speech And HearingSciences - Psychology/Speech And Hearing
Macquarie University